29th July 2021
Plusnet used to offer digital TV based on the Freeview platform, although this is no longer available to new customers – Plusnet says it's decided to focus on its broadband services instead. Read on to learn whether this is a smart move or a disappointing one.
Below, you'll find a range of information on Plusnet's TV and broadband service. Which? members can also read our full review, including:
Plusnet TV, broadband and phone satisfaction survey results
Value for money
Ease of contacting
Customer score (%)
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Our results are based on our regular broadband and pay TV survey. Each year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.
In January 2021, we surveyed 3,039 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.
Until recently, Plusnet’s TV service was based on YouView – an internet-connected service that combines Freeview with on-demand and catch-up TV. A handful of premium television channels were included, as was BT Sport Lite (a stripped-down BT Sport package offering access to BT Sport 1 only).
However, Plusnet has now stopped offering its service to new customers – and existing customers will not be permitted to recontract. This means that Plusnet's TV services are expected to be wholly unavailable from mid-2022.
Plusnet offered a choice of two TV boxes. The basic YouView set-top box offered access to more than 70 Freeview channels, plus seven days of catch-up TV. A second option – the YouView+ PVR - allowed users to pause and rewind live TV for an additional upfront fee.