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Technology.

12 November 2021

Plusnet TV and broadband provider review

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how Plusnet's service compares with other providers.
YF
Yvette Fletcher

Plusnet used to offer digital TV based on the Freeview platform, although this is no longer available to new customers – Plusnet says it's decided to focus on its broadband services instead. Read on to learn whether this is a smart move or a disappointing one.

Plusnet TV and broadband review

Below, you'll find a range of information on Plusnet's TV and broadband service. Which? members can also read our full review, including:

  • A full breakdown of how its customers rated it for key factors, such as the TV shows it offers
  • Quotes from real Plusnet TV and broadband customers on their experiences
  • Our assessment of the equipment on offer from Plusnet
  • And get access to our Plusnet TV and broadband customer satisfaction survey.
Plusnet TV, broadband and phone satisfaction survey results
Broadband speedBroadband reliabilityTV contentValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

If you're already a member, log in now, or join Which? today.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers, and will help you avoid signing up for a deal you'll come to regret. If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay TV survey. Each year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In January 2021, we surveyed 3,039 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

Plusnet's TV and broadband deals

Until recently, Plusnet’s TV service was based on YouView – an internet-connected service that combines Freeview with on-demand and catch-up TV. A handful of premium television channels were included, as was BT Sport Lite (a stripped-down BT Sport package offering access to BT Sport 1 only).

However, Plusnet has now stopped offering its service to new customers – and existing customers will not be permitted to recontract. This means that Plusnet's TV services are expected to be wholly unavailable from mid-2022.

Not interested in subscribing to a TV deal? Find out how satisfied Plusnet's broadband customers are in our Plusnet broadband review.

Supplied Plusnet equipment

Plusnet offered a choice of two TV boxes. The basic YouView set-top box offered access to more than 70 Freeview channels, plus seven days of catch-up TV. A second option – the YouView+ PVR - allowed users to pause and rewind live TV for an additional upfront fee.