Plusnet TV and broadband provider review

Plusnet TV is a digital TV provider that's based on the Freeview platform. Prices are very appealing, especially when you factor in the generous introductory offers, but are customers happy with the service they receive?

Plusnet TV and broadband review

In this in-depth review of Plusnet's TV and broadband service, we'll:

• Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
• Show how Plusnet compares to all the other major TV and broadband providers, including BT, TalkTalk, Sky and Virgin.
• Report quotes from real Plusnet TV and broadband customers on their experiences.
• Assess the equipment on offer from Plusnet.
• Look at the latest deals and offers that it's promoting.
• Reveal the level of complaints to Ofcom that come from Plusnet customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers, and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In January 2020, we surveyed 3,017 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

Plusnet's TV and broadband deals

Plusnet’s TV service is based on YouView – an internet-connected service that combines Freeview with on-demand and catch-up TV. It isn’t available as a standalone service – it only comes with Plusnet’s superfast broadband plans (ie packages with average speeds of either 36Mbps or 66Mbps) and you’ll need a minimum estimated line speed of 15Mbps.

Live TV comes in through your regular TV aerial (you don't need a cable or satellite connection), but access to catch-up TV, on-demand box sets and extra channels is through the internet.

More than 70 Freeview channels are on offer, plus 20 premium channels, including BT Sport Lite (a stripped-down BT Sport package offering access to BT Sport 1 only). You can then top this up with extra, paid-for, channels if you wish.

Not interested in subscribing to a TV deal? Find out how satisfied Plusnet's broadband customers are in our Plusnet standalone broadband review.

Supplied Plusnet equipment

Plusnet gives you a choice of two TV boxes. The basic YouView set-top box costs £5 a month (plus £6.99 upfront) and gives you access to more than 70 Freeview channels plus seven days of catch-up TV. If you want to pause and rewind live TV, you need a YouView+ PVR. This costs the same as the YouView box each month, but has a £57.99 upfront charge.