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TV and broadband provider reviews

Virgin Media TV and broadband provider review

By Hamse Yusuf

Article 6 of 6

Put us to the test

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We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how Virgin's service compares with that offered by other providers.

Virgin Media is the main pay-TV competitor to Sky, and offers both standalone TV packages and flexible packages for cable TV, broadband, phone and mobile services. It offers a wide range of entertainment channels, from sports including Premier League matches, to the latest blockbusters from Sky Movies, plus catch-up and on-demand TV content.

With a great choice of TV, and superfast broadband, can Virgin Media give Sky a run for its money?

Virgin TV and  broadband review

In this in-depth review of Virgin's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how Virgin compares to all the other major TV and broadband providers, including BT, TalkTalk and Sky.
  • Report quotes from real Virgin TV and broadband customers on their experiences.
  • Assess the equipment on offer from Virgin.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from Virgin customers.

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We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers and will help you avoid signing up for a deal you'll come to regret.

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Virgin Media TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In July 2018, we surveyed 3,400 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 30 respondents.

Virgin Media TV and broadband deals

Virgin's TV and broadband service is supplied through its cable network, so you need to live in a Virgin cabled area to get it at home (although once signed up, you can also access it on the go over wi-fi, even abroad in the EU, via Virgin's TV Anywhere app).

Virgin's service isn't as widely available as those that use BT's phone network, but its network is much faster, offering average broadband speeds up to 362Mbps (The average speed of BT's widely-available deals tops out at 67Mbps).

You can take out separate TV, broadband and home phone deals, or bundle them all together, either building your own package or opting for one of Virgin's existing deals. Its four bundles - Player, Mix, Full House, and VIP – offer average speeds ranging from up to 54Mbps to 362Mbps, and work out cheaper than creating your own package.

Virgin Media offers a similar selection of TV channels to Sky TV, although customers in our survey gave Sky a higher rating for its available programmes. You can add the likes of Sky Movies and Sports to your Virgin Media package, for a fee, although you can't watch Sky Atlantic.

Not interested in subscribing to a TV deal? Find out how satisfied Virgin Media's broadband customers are in our Virgin Media standalone broadband review.

Supplied Virgin Media equipment

All packages now come with Virgin's new V6 box. The device supports 4K content (although there's still not much 4K content to watch) and can record six channels at once.

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