If you’ve been hacked
If you think your Uber account has been hacked, you should contact Uber support immediately via help.uber.com or tap ‘Help’ in the app.
If you still have access to your account, change your password immediately to log other users out. If you find you no longer have access to your account, you should let the Uber support team know this when you notify them that your account may have been hacked.
If you’ve lost your phone
Uber recommends you reset your password immediately online or from another device if your phone is missing or suspected as stolen.
You should also contact Uber support via help.uber.com or tap ‘Help’ in the app on another device to let them know your phone is missing or stolen. They can then take additional steps to safeguard your account.
Unauthorised spending on your account?
According to Uber, your card details are safe, secure and are encrypted end-to-end.
As your full card details are not visible in your Uber account, Uber suggests that there’s no need to cancel your card.
Uber claims it will refund confirmed unauthorised Uber-related charges due to account takeovers.
If you are charged for journeys that you didn’t make - a trip in Edinburgh when you were fast asleep in Cardiff, for example - make sure you contact Uber to report this immediately.
Keep your Uber account safe from scammers
- Never share your Uber login details. This includes payment credentials like your credit card information, too.
- Ensure devices with the Uber app on them are up to date. Make sure you have the latest version of the app and anti-virus software.
- Make your devices secure. Don’t leave your personal devices unlocked or unattended. If possible, always protect your devices with a Pin.
- Confirm an added member to your Uber app has received a notification. When adding people to your family or business account, confirm they have received the notification to ensure you’ve added the correct person.
- Have a strong password. Make sure your password contains at least 10 characters, lower case and upper case letters, numbers and at least one symbol - and update it regularly. It should not be used as a password for other sites.
- Contact Uber if you notice suspicious activity. If you receive an unusual email from Uber - for example a receipt for a trip you did not take, account changes you didn’t make or unrecognised payments - contact Uber support immediately via help.uber.com or tap ‘Help’ in the app.
Spotting Uber scam attempts
Attempts to gain your Uber account information - like your email address, phone number or password - are often made from an unsolicited email that links to a fake login page.
Identifying a scam email
When scammers try to trick you into giving up your personal information, it is called 'phishing'.
The email may have been manipulated to look like it was genuinely from Uber, so make sure you feel confident that you can spot an email scam.
Uber employees will never contact you via email or phone requesting confidential account information such as a password. If you are prompted to enter your Uber account email or password, make sure the URL in the address bar of your browser displays https://www.uber.com.
If you’re still unsure if the message you received is actually from Uber, ignore it. If you receive a message which asks you to go to an external link that isn't from https://www.uber.com, don't click the link and don't respond with any information – even if it claims to be from Uber.