Financial complaints
Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.
Answers to your problems
-
Can I take my financial complaint to the financial ombudsman?
The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.
-
I think I’ve been mis-sold a financial product, what can I do?
This guide can help you to identify if you’ve been mis-sold a financial product and offers steps on what to do next.
-
Open banking vs screen scraping, what are my rights?
If you use banking apps to help you save money, you should know how open banking and screen scraping impact your rights if things go wrong.
-
What to do if your bank goes out of business
This guide explains what FSCS protection you are entitled to and how much you can claim if your bank or building society goes out of business.
-
Where do I go if I have a bank complaint?
If you're unhappy with how a bank has treated you, find out how to complain to your bank and when to take your complaint to the Financial Ombudsman Service (FOS).
-
Who regulates the people who sell me financial products?
The Financial Conduct Authority regulates financial companies and it's their responsibility to make sure that companies adhere to strict regulations.
-
I think I’ve been mis-sold my packaged account, what can I do?
Packaged accounts, also known as fee-charging bank accounts, don't come cheap. If you think you've been mis-sold your packaged account, read what you should do.
Step by step guides
-
How do I complain about a bad financial service?
This step-by-step guide walks you through the complaints process and how to escalate your complaint to the ombudsman.
-
Online banking and app problems from IT outage - what are my rights?
If you’re stuck not being able to access online banking or your mobile banking app following a computer ‘glitch’, we explain steps you can take on the day and how to claim any losses suffered as a result of the outage.
Letters
-
Letter to ask a financial services scheme to help in a dispute
Having a dispute with an investment company? If you're unable to reach a settlement, use this letter template to ask a financial services scheme to intervene.
-
Letter to complain about bad advice from a financial adviser
Use this letter template to complain about bad advice from a financial adviser and seek redress when a financial product does not meet your needs.
-
Letter to the financial services compensation scheme
Use this letter template to ask the financial services compensation scheme to compensate you if your financial company has gone bust.
-
Letter to the Financial Ombudsman Service about a bank dispute
Use this letter template to ask the Financial Ombudsman Service to intervene if you're in dispute with your bank.
Regulations
-
The Financial Services Regulations 2004
The Financial Services Regulations 2004 cover the sale of most financial services, whether they were made direct or through an intermediary.
Join our campaign
& help us reach 100,000 signatures
Banks could do so much more to help you get the most out of your money. The big players in the market need to up their game, and the competition inquiry must ensure banks are held to account for how they treat their customers.