ID theft and privacy
Identity theft can be a stressful and upsetting experience, particularly if your personal details are used to commit fraud. Knowing what to do in the event of identity theft is very important. Read our guides to learn more.
Answers to your problems
What is identity theft?
If you think your identity has been stolen, you should contact your bank or credit card company and police as soon as possible to let them know the situation.
Step by step guides
How to stay safe on dating websites and apps
One in four GB adults have used a dating website. Read our guide on how to protect yourself against scams on websites and report fake profiles.
How to report a scam
If you spot a scam, it’s not always clear who you should report it to, and it depends on whether it’s an email scam, telephone scam or another type of fraud.
How to spot a copycat website
Copycat websites charge a fee to process or renew official documents, which you can do free yourself. Don’t get caught out – read the Which? guide.
Letter to your bank if you have been the victim of a phishing scam
If you’ve been the victim of a phishing email scam and have had money taken from your account, use our template letter to have the money reimbursed.
Join our campaign
& help us reach 500,000 signatures
Fraud is now at record levels, with more than five million scams costing Brits a mind-boggling £9bn each year. We’re urging the government to take the lead and ensure companies safeguard us all from scams.