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[Your address]

[Restaurant address]

To the manager

At [time] on [day, date] my party of [number] ate in your restaurant. The service we received was unsatisfactory because: [describe: why the service was poor and set out how any financial loss was caused for example, we had wine spilt on our clothes which required dry cleaning].

It is my case that you were in breach of contract as you failed to use reasonable care and skill in the provision of the service and accordingly I am entitled to claim from you [the service charge which I paid under protest] [the cost of rectifying the damage described above] which was [£xx].

I look forward to receiving your cheque for that amount within the next 14 days.

Yours faithfully,

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