Reference: [registration number of vehicle]
On [date] I took the above vehicle [make, model, engine capacity] into your garage for a full service.
While in your possession, it was damaged as follows: [describe].
You were under a legal duty to take care of my car while it was in your possession.
Furthermore, the [Consumer Rights Act 2015] OR [Supply of Goods and Services Act 1982] requires you to use reasonable skill and care while carrying out work.
The fact that the [vehicle] was damaged while in your possession is evidence that you failed to take reasonable care of it.
I look forward to receiving, within the next 14 days, your written proposal to affect a satisfactory repair to the vehicle, at no cost to me.
If you fail to respond in that time, I shall exercise my common law right to employ another garage to carry out the work and look to you to bear the cost.
Any attempt to resist paying such a bill would leave me with no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you.
However, in accordance with the Civil Procedure Pre-Action Protocol, I would be willing to refer my case to the Motor Industry Code of Practice for Service and Repair, as I understand they have a free conciliation and low cost independent arbitration scheme.
This would be a way of successfully resolving my dispute without resorting to legal action.
Please confirm whether you are a member of the Motor Industry Code of Practice for Service and Repair