Letter to complain to car finance company about a discretionary agreement

[Your address]

[Date]

[Name and address of car finance provider]

Dear Sir/Madam,

Re: discretionary commission arrangement complaint

I am writing in relation to  my finance arrangement with you dated [insert date of agreement], in relation to my vehicle, registration number [insert car registration number]. 

First, please would you confirm if my car finance agreement had a DCA? I would refer you to the FCA’s press release dated 12th April 2024, in which it stated: ‘Firms should confirm, if a consumer asks, whether their agreement involved a DCA, even if they haven’t submitted a data subject access request.’ I would be grateful if you could provide an answer, in writing, within one month of receiving this letter. 

If you are not able to confirm this, then I would like you to treat this letter as a subject access request under the UK GDPR. Specifically, I would like you to send me any documents, emails, or any other material that mentions or relates to a discretionary commission arrangement in relation to my finance agreement. 

Second, if there was a discretionary commission arrangement in relation to my finance agreement, please regard this letter as a formal complaint in relation to the DCA. This is on the basis that [delete as applicable] I was not informed that the broker would receive a commission for arranging the finance / your commission model was unfair and I may not have been given the best interest rate available.

Please confirm that you have noted my complaint, and I look forward to receiving your response. 

Yours faithfully,

[Your name and signature]