[Estate agents’ address]
Ref: [address of seller’s property]
I have received your bill dated [date] for [£] commission, to which you claim that you are entitled because you introduced [potential purchaser], to us who was a ‘buyer who was able and willing to complete the transaction’.
It was an express term of our contract that you would be paid commission only if you introduced someone to us who actually bought the property.
As you know, I asked you to take the property off the market on [date].
I have not sold it to [potential purchaser] therefore you are not entitled to commission.
Please confirm in writing that you have now taken my property off of your books.
I look forward to hearing from you within the next 14 days.