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[Your address]

[Bank address]

Dear Sir/Madam

Reference: [account number]

I write further to my telephone call on [dd/mm/yy].

On [dd/mm/yy] I received an email purporting to be from [bank name] and responded to the request for bank details contained in that email. 

I had no reason to suspect that the email request was not from [bank name].

[Give details of the transaction]

I would be grateful if you would credit the sum in dispute back to me and provide your confirmation that this has been done.

I look forward to hearing on you by return.

Yours sincerely

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