Who is the AA?
The AA started in 1905 as a small group of motoring enthusiasts who came together to warn other drivers about speed traps.
It has since grown to offer a variety of financial products such as roadside cover home insurance, car insurance, travel insurance, and credit cards.
The AA is a public company, listed on the London Stock Exchange.
- Find out more: what is contents insurance?
What does the AA's home insurance cover?
The table below shows gives an at-glance view of the key things that the AA's home insurance covers as standard.
Elements marked with a ✓ are covered as standard and those marked with a ✘ are not covered as standard. However, these can be added to a policy as optional extras for an additional cost.
✓ Burst pipes
Covers the cost of repairing burst pipes in your property.
✓ 24 hour (emergency) helpline
Allows you to call a 24-hour helpline for assistance in the case of a home emergency.
✓ Loss and theft of keys
Loss of keys covers the cost of replacing your keys if you lose them and theft of keys covers the cost of replacing your keys if they are stolen.
✓ Garden cover
Garden cover protects against damage to items in your garden including plants and garden furniture.
✘ Home emergency
Home emergency cover provides assistance for central heating, electrical emergencies, plumbing or draining issues.
✘ Accidental damage
Accidental damage protects against sudden and unintentional physical damage to the structure of your property as well as your furniture and belongings.
✘ Legal expenses
Legal expenses cover the cost of legal expenses should you need to pursue legal action against another party.
✘ Personal Possessions
Personal possessions cover protects your portable belongings while you're outside of your home and overseas.
- Contents insurance: what is buildings insurance?
How Which? rates AA's home insurance
To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.
We survey thousands of real home insurance customers to find out how they rate their insurer for customer satisfaction.
We also analyse and rate 60 different elements of contents and buildings insurance to create policy scores, helping you judge the quality of your cover - and how an insurer compares to its peers.
We combine this into an overall score to highlight the insurers that offer great cover and service.
Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.
AA’s home insurance policy: is it good or bad?
In February 2019, we analysed and rated 60 of the most important elements of standard home insurance policies to come up with the overall policy score.
We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. Each element is given a star rating, out of five.
Overall, 45 out of the 60 features of AA's contents and buildings insurance policy earned a 3-star rating or higher.
While 20 of the AA's policy elements were given a full 5-star rating, the majority of the features in its policy were given a 3-star rating or below.
The AA's home insurance offers fairly average cover - there are more comprehensive policies available elsewhere.
Best parts of AA's home insurance policy
We've identified three standout features in AA's home insurance policy:
- A £750 cover limit for money kept inside and outside the home, which we gave a 4-star rating.
- The £15,000 cover limit for bicycles kept away from home, which we awarded a 5-star rating.
- Covering damage caused by the gradual build-up of groundwater as standard, which we also gave a 5-star.
Worst parts of AA's home insurance policy
We've identified three features in AA's home insurance policy which scored poorly:
- Boiler cover is not included under home emergency in this policy, which we gave a 0-star rating
- A £1,500 limit single item limit for valuables not specified on your policy, which scored 1 star.
- A £25,000 limit to cover alternative accommodation, which we scored 2 stars.
In detail: every part of AA's home insurance rated
Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.
Table last updated in February 2019. Next updated in February 2020.
| Policy elements | Details | Rating | Area covered |
|---|---|---|---|
| Interest charged on payment by installments (APR) |
|
| Buildings and contents |
| Renewal fee (£) |
|
| Buildings and contents |
| Home emergency cover - standard, optional, not covered? |
|
| Buildings and contents |
| Home emergency cover (£) |
|
| Buildings and contents |
| Owner's / Occupier's liability (£) |
|
| Buildings and contents |
| Accidental damage cover - standard, optional, not covered? |
|
| Buildings and contents |
| Subsidence - standard, optional, not covered? |
|
| Buildings only |
| Alternative accommodation (£) |
|
| Buildings only |
| Burst pipes - standard, optional, not covered? |
|
| Buildings only |
| Blockage of sewer pipe - standard, optional, not covered? |
|
| Buildings only |
| Single item limit for valuables - max limit (£) |
|
| Contents only |
| Contents in the open - within home boundary i.e. garden (£) |
|
| Contents only |
| Contents in outbuildings - including garages (£) |
|
| Contents only |
| Theft from outbuildings (£) |
|
| Contents only |
| Personal Possessions - standard, optional, not covered? |
|
| Contents only |
| Personal Possessions limit within a car (£) |
|
| Contents only |
| Bicycles - standard, optional, not covered? |
|
| Contents only |
| Mobile phones (away from home) - standard, optional, not covered? |
|
| Contents only |
| Does mobile phone cover include calls? |
|
| Contents only |
To see how Admiral's home insurance compares to other policies check out our guide on the best and worst home insurance.
How do customers rate AA home insurance?
As well as looking at how AA's home insurance policy stacks up against others, we've also analysed how customers feel about it too.
Which?'s rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Overall, AA home insurance scored 68% for customer satisfaction, placing it 23rd out of the 34 home insurers we looked at.
Customers scored AA's 'clarity of policy' the highest, giving it four stars out of five. The transparency of AA's charges and penalties was scored the lowest by customers and only received two stars.
The table below shows how AA home insurance scored for eight elements of customer satisfaction.
Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.
| Customer satisfaction element | Which? customer rating |
| Application Process |
|
| Clarity of Policy |
|
| Dealing with queries |
|
| Ease of managing your policy online |
|
| Transparency of charges/penalties |
|
| Dealing with complaints |
|
| Experience of making a claim |
|
| Value for money |
|
Does AA offer different levels of home insurance cover?
The scores shown in this review relate to AA's standard home insurance policy. If you would like to take out home insurance with the AA but need more cover, you could opt for the AA Home Insurance Plus Policy.
This policy offers:
- Unlimited cover for replacement locks and keys
- £10,000 trace and access cover
- Includes accidental damage as standard
Due to the increased level of cover, the AA Home Insurance Plus policy is likely to be more expensive than its standard home insurance policy.
How much does AA home insurance cost?
Your contents insurance and buildings insurance will be priced based on your own personal circumstances, where you live and the type of property and contents you own.
The AA allows you to gather quotes on its own website at theaa.com/home-insurance.
But you can also compare the AA's home insurance on the following price comparison sites:
- Moneysupermarket.com
- Confused.com
- Gocompare.com
Check out our guide for more information on how home insurance add-ons, fees and charges affect the price of your home insurance.
What is the AA's home insurance claims number?
If you need to make a claim with AA home insurance call 0370 606 1617.
According to the AA, you'll be asked what happened and when it happened, and what action you've taken so far.
Then you'll be asked what you're claiming for and the approximate cost involved.
The acid test of any home insurance provider is how it handles your claim. In January 2019, Which? surveyed 1,456 members of the general public about their experiences using a major home insurance provider.
The AA scored 74%, placing it 10th out of 21 home insurers. It scored four stars for the speed of dealing with a claim, and three stars for how it communicated about the progress of claims.
Find out how it compared to other insurers in our guide to making a home insurance claim.
Who underwrites AA home insurance?
AA home insurance is underwritten by a panel of insurers including; UICL, Ageas, Allianz, Axa, Homesure, Covea, Legal and General, RSA, Lloyds, CIS, Towergate, ABC (LV), Acromas, E-Underwriting, Integra, Fortress and Novae.
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