AA home insurance review

In this article

Who is the AA? What does the AA's home insurance cover? How Which? rates AA's home insurance AA’s home insurance policy: is it good or bad? How do customers rate AA home insurance?

Does AA offer different levels of home insurance cover? How much does AA home insurance cost? What is the AA's home insurance claims number? Who underwrites AA home insurance? Get top money-saving tips from Which?

Who is the AA?

The AA started in 1905 as a small group of motoring enthusiasts who came together to warn other drivers about speed traps.

It has since grown to offer a variety of financial products such as roadside cover home insurance, car insurance, travel insurance, and credit cards.

The AA is a public company, listed on the London Stock Exchange.

Find out more: what is contents insurance?

What does the AA's home insurance cover?

The table below shows gives an at-glance view of the key things that the AA's home insurance covers as standard.

Elements marked with a ✓ are covered as standard and those marked with a ✘ are not covered as standard. However, these can be added to a policy as optional extras for an additional cost.

✓ Burst pipes

Covers the cost of repairing burst pipes in your property.

✓ 24 hour (emergency) helpline

Allows you to call a 24-hour helpline for assistance in the case of a home emergency.

✓ Loss and theft of keys

Loss of keys covers the cost of replacing your keys if you lose them and theft of keys covers the cost of replacing your keys if they are stolen.

✓ Garden cover

Garden cover protects against damage to items in your garden including plants and garden furniture.

✘ Home emergency

Home emergency cover provides assistance for central heating, electrical emergencies, plumbing or draining issues.

✘ Accidental damage

Accidental damage protects against sudden and unintentional physical damage to the structure of your property as well as your furniture and belongings.

✘ Legal expenses

Legal expenses cover the cost of legal expenses should you need to pursue legal action against another party.

✘ Personal Possessions

Personal possessions cover protects your portable belongings while you're outside of your home and overseas.

Contents insurance: what is buildings insurance?

How Which? rates AA's home insurance

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

We survey thousands of real home insurance customers to find out how they rate their insurer for customer satisfaction.

We also analyse and rate 60 different elements of contents and buildings insurance to create policy scores, helping you judge the quality of your cover - and how an insurer compares to its peers.

We combine this into an overall score to highlight the insurers that offer great cover and service.

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Home And Mobile Insurance

AA review

Overall Which? score

Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.

Which? Customer Score

Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Buildings policy score

Which?'s rating of the quality this company's buildings insurance policy. We analysed 32 features of its cover to calculate the policy score.

Contents policy score

Which?'s rating of the quality this company's contents insurance policy. We analysed 46 features of its cover to calculate the policy score.

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AA’s home insurance policy: is it good or bad?

In February 2019, we analysed and rated 60 of the most important elements of standard home insurance policies to come up with the overall policy score.

We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. Each element is given a star rating, out of five.

Overall, 45 out of the 60 features of AA's contents and buildings insurance policy earned a 3-star rating or higher.

While 20 of the AA's policy elements were given a full 5-star rating, the majority of the features in its policy were given a 3-star rating or below.

The AA's home insurance offers fairly average cover - there are more comprehensive policies available elsewhere.

Best parts of AA's home insurance policy

We've identified three standout features in AA's home insurance policy:

A £750 cover limit for money kept inside and outside the home, which we gave a 4-star rating.
The £15,000 cover limit for bicycles kept away from home, which we awarded a 5-star rating.
Covering damage caused by the gradual build-up of groundwater as standard, which we also gave a 5-star.

Worst parts of AA's home insurance policy

We've identified three features in AA's home insurance policy which scored poorly:

Boiler cover is not included under home emergency in this policy, which we gave a 0-star rating
A £1,500 limit single item limit for valuables not specified on your policy, which scored 1 star.
A £25,000 limit to cover alternative accommodation, which we scored 2 stars.

In detail: every part of AA's home insurance rated

Table last updated in February 2019. Next updated in February 2020.

Policy elements	Details	Rating	Area covered
Interest charged on payment by installments (APR)			Buildings and contents
Renewal fee (£)			Buildings and contents
Home emergency cover - standard, optional, not covered?			Buildings and contents
Home emergency cover (£)			Buildings and contents
Owner's / Occupier's liability (£)			Buildings and contents
Accidental damage cover - standard, optional, not covered?			Buildings and contents
Subsidence - standard, optional, not covered?			Buildings only
Alternative accommodation (£)			Buildings only
Burst pipes - standard, optional, not covered?			Buildings only
Blockage of sewer pipe - standard, optional, not covered?			Buildings only
Single item limit for valuables - max limit (£)			Contents only
Contents in the open - within home boundary i.e. garden (£)			Contents only
Contents in outbuildings - including garages (£)			Contents only
Theft from outbuildings (£)			Contents only
Personal Possessions - standard, optional, not covered?			Contents only
Personal Possessions limit within a car (£)			Contents only
Bicycles - standard, optional, not covered?			Contents only
Mobile phones (away from home) - standard, optional, not covered?			Contents only
Does mobile phone cover include calls?			Contents only

Policy element	Details	Rating	Area covered
Insurer pays switching fees? (£)			Buildings and contents
Adjustment fee (£)			Buildings and contents
Cancellation fee - after 14 days (£)			Buildings and contents
Duplicate document fee (£)			Buildings and contents
Standard level of excess (£)			Buildings and contents
Subsidence excess (£)			Buildings only
24 hour emergency helpline - standard, optional, not covered?			Buildings and contents
Are repairs guaranteed under home emergency cover? (Yes/No)			Buildings and contents
Gradual build up of ground water covered?			Buildings and contents
Garden cover - standard, optional, not covered?			Contents only
Storm damage to fences - standard, optional, not covered?			Buildings only
Trace and access limit (£)			Buildings only
Bicycle away from home (£)			Contents only
TV or AV equipment accidental damage - standard, optional, not covered?			Contents only
Is money covered away from home - standard, optional, not covered?			Contents only
Money in the home (£)			Contents only
Money away from the home (£)			Contents only
Digital information in the home (£)			Contents only
Students contents in digs covered - standard, optional, not covered?			Contents only
Home removal insurance - standard, optional, not covered?			Contents only
Cover level for loss of keys (£)			Buildings only
Cover level for loss of keys (£)			Contents only
Cover level for theft of keys (£)			Buildings only
Cover level for theft of keys (£)			Contents only
Is boiler cover included - home emergency cover?			Buildings and contents
Boiler cover - parts and repairs included?			Buildings and contents
Boiler cover - call-outs included?			Buildings and contents

Policy element	Details	Rating	Area covered
Payment Default fee (£)			Buildings and contents
Unoccupancy period			Buildings and contents
Legal expenses - standard, optional, not covered?			Buildings and contents
Legal expenses cover (£)			Buildings and contents
Garden contents cover (£)			Contents only
No claims discount (NCD) protection?			Buildings and contents
Students cover limit (£)			Contents only
Minimum level of excess (£)			Buildings and contents
Discount for buying buildings and contents insurance?			Buildings and contents
Business / Office equipment covered - standard, optional, not covered?			Contents only
Loss of keys - standard, optional, not covered?			Buildings only
Loss of keys - standard, optional, not covered?			Contents only
Theft of keys - standard, optional, not covered?			Buildings only
Theft of keys - standard, optional, not covered?			Contents only

To see how Admiral's home insurance compares to other policies check out our guide on the best and worst home insurance.

How do customers rate AA home insurance?

As well as looking at how AA's home insurance policy stacks up against others, we've also analysed how customers feel about it too.

Which?'s rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Overall, AA home insurance scored 68% for customer satisfaction, placing it 23rd out of the 34 home insurers we looked at.

Customers scored AA's 'clarity of policy' the highest, giving it four stars out of five. The transparency of AA's charges and penalties was scored the lowest by customers and only received two stars.

The table below shows how AA home insurance scored for eight elements of customer satisfaction.

Customer satisfaction element	Which? customer rating
Application Process	3 out of 5
Clarity of Policy	4 out of 5
Dealing with queries	3 out of 5
Ease of managing your policy online	3 out of 5
Transparency of charges/penalties	2 out of 5
Dealing with complaints	3 out of 5
Experience of making a claim	3 out of 5
Value for money	3 out of 5

Does AA offer different levels of home insurance cover?

The scores shown in this review relate to AA's standard home insurance policy. If you would like to take out home insurance with the AA but need more cover, you could opt for the AA Home Insurance Plus Policy.

This policy offers:

Unlimited cover for replacement locks and keys
£10,000 trace and access cover
Includes accidental damage as standard

Due to the increased level of cover, the AA Home Insurance Plus policy is likely to be more expensive than its standard home insurance policy.

How much does AA home insurance cost?

Your contents insurance and buildings insurance will be priced based on your own personal circumstances, where you live and the type of property and contents you own.

The AA allows you to gather quotes on its own website at theaa.com/home-insurance.

But you can also compare the AA's home insurance on the following price comparison sites:

Moneysupermarket.com
Confused.com
Gocompare.com

Check out our guide for more information on how home insurance add-ons, fees and charges affect the price of your home insurance.

What is the AA's home insurance claims number?

If you need to make a claim with AA home insurance call 0370 606 1617.

According to the AA, you'll be asked what happened and when it happened, and what action you've taken so far.

Then you'll be asked what you're claiming for and the approximate cost involved.

The acid test of any home insurance provider is how it handles your claim. In January 2019, Which? surveyed 1,456 members of the general public about their experiences using a major home insurance provider.

The AA scored 74%, placing it 10th out of 21 home insurers. It scored four stars for the speed of dealing with a claim, and three stars for how it communicated about the progress of claims.

Find out how it compared to other insurers in our guide to making a home insurance claim.

Who underwrites AA home insurance?

AA home insurance is underwritten by a panel of insurers including; UICL, Ageas, Allianz, Axa, Homesure, Covea, Legal and General, RSA, Lloyds, CIS, Towergate, ABC (LV), Acromas, E-Underwriting, Integra, Fortress and Novae.