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AA home insurance review

Read Which?'s expert review of AA’s home insurance. Find out how we rate AA's contents and buildings insurance against dozens of other home insurance providers.

In this article
Who is the AA? What does the AA's home insurance cover? How Which? rates AA's home insurance AA’s home insurance policy: is it good or bad? How do customers rate AA home insurance?
Does AA offer different levels of home insurance cover? How much does AA home insurance cost? What is the AA's home insurance claims number? Who underwrites AA home insurance? Get top money-saving tips from Which?

Who is the AA?

The AA started in 1905 as a small group of motoring enthusiasts who came together to warn other drivers about speed traps.

It has since grown to offer a variety of financial products such as roadside cover home insurance, car insurance, travel insurance and credit cards.

The AA is a public company, listed on the London Stock Exchange.

What does the AA's home insurance cover?

The table below shows gives an at-glance view of the key things that the AA's home insurance covers as standard.

Elements marked with a ✓ are covered as standard and those marked with a ✘ are not covered as standard. However, these can be added to a policy as optional extras for an additional cost. 

 

 

 

 Burst pipes

 

Covers the cost of repairing burst pipes in your property. 

 

 24 hour (emergency) helpline

 

Allows you to call a 24-hour helpline for assistance in the case of a home emergency.

 

Loss and theft of keys

 

Loss of keys covers the cost of replacing your keys if you lose them and theft of keys covers the cost of replacing your keys if they are stolen.

 

 

 

 Garden cover

 

Garden cover protects against damage to items in your garden including plants and garden furniture.

 

 Home emergency

 

Home emergency cover provides assistance for central heating, electrical emergencies, plumbing or draining issues.

 

 Accidental damage

 

Accidental damage protects against sudden and unintentional physical damage to the structure of your property as well as your furniture and belongings.

 

 Legal expenses

 

Legal expenses cover the cost of legal expenses should you need to pursue legal action against another party.

 

 Personal Possessions

 

Personal possessions cover protects your portable belongings while you're outside of your home and overseas.

How Which? rates AA's home insurance

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst. 

We survey thousands of real home insurance customers to find out how they rate their insurer for customer satisfaction.

We also analyse and rate 60 different elements of contents and buildings insurance to create policy scores, helping you judge the quality of your cover - and how an insurer compares to its peers. 

We combine this into an overall score to highlight the insurers that offer great cover and service. 

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Home And Mobile Insurance
AA review
Overall Which? score
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
Which?'s rating of the quality this company's buildings insurance policy. We analysed 32 features of its cover to calculate the policy score.
Contents policy score
Which?'s rating of the quality this company's contents insurance policy. We analysed 46 features of its cover to calculate the policy score.
Sign up for a £1 trial for Which? Money to reveal the AA’s score

AA’s home insurance policy: is it good or bad?

In February 2019, we analysed and rated 60 of the most important elements of standard home insurance policies to come up with the overall policy score.

We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. Each element is given a star rating, out of five. 

Overall, 45 out of the 60 features of AA's contents and buildings insurance policy earned a 3-star rating or higher. 

While 20 of the AA's policy elements were given a full 5-star rating, the majority of the features in its policy were given a 3-star rating or below.

Th AA's home insurance offers fairly average cover - there are more comprehensive policies available elsewhere. 

Best parts of AA's home insurance policy

We've identified three standout features in AA's home insurance policy:

  • A £750 cover limit for money kept inside and outside the home, which we gave a 4-star rating.
  • The £15,000 cover limit for bicycles kept away from home, which we scored 5-star rating.
  • Covering damage caused by the gradual build-up of groundwater as standard, which we also gave a 5-star.

Worst parts of AA's home insurance policy

We've identified three features in AA's home insurance policy which scored poorly:

  • Boiler cover is not included under home emergency in this policy, which we gave a 0-star rating
  • A £1,500 limit single item limit for valuables not specified on your policy, which scored 1 star.
  • A £25,000 limit to cover alternative accommodation, which we scored 2 stars.

In detail: every part of AA's home insurance rated

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Table last updated in February 2019. Next updated in February 2020.

Policy elements Details Rating Area covered
Interest charged on payment by installments (APR) Logged out detail Logged out stars Buildings and contents
Renewal fee (£) Logged out detail Logged out stars Buildings and contents
Home emergency cover - standard, optional, not covered? Logged out detail Logged out stars Buildings and contents
Home emergency cover (£) Logged out detail Logged out stars Buildings and contents
Owner's / Occupier's liability (£) Logged out detail Logged out stars Buildings and contents
Accidental damage cover - standard, optional, not covered? Logged out detail Logged out stars Buildings and contents
Subsidence - standard, optional, not covered? Logged out detail Logged out stars Buildings only
Alternative accommodation (£) Logged out detail Logged out stars Buildings only
Burst pipes - standard, optional, not covered? Logged out detail Logged out stars Buildings only
Blockage of sewer pipe - standard, optional, not covered? Logged out detail Logged out stars Buildings only
Single item limit for valuables - max limit (£) Logged out detail Logged out stars Contents only
Contents in the open - within home boundary i.e. garden (£) Logged out detail Logged out stars Contents only
Contents in outbuildings - including garages (£) Logged out detail Logged out stars Contents only
Theft from outbuildings (£) Logged out detail Logged out stars Contents only
Personal Possessions - standard, optional, not covered? Logged out detail Logged out stars Contents only
Personal Possessions limit within a car (£) Logged out detail Logged out stars Contents only
Bicycles - standard, optional, not covered? Logged out detail Logged out stars Contents only
Mobile phones (away from home) - standard, optional, not covered? Logged out detail Logged out stars Contents only
Does mobile phone cover include calls? Logged out detail Logged out stars Contents only

To see how Admiral's home insurance compares to other policies check out our guide on the best and worst home insurance.

How do customers rate AA home insurance?

As well as looking at how AA's home insurance policy stacks up against others, we've also analysed how customers feel it about too. 

Which?'s rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Overall, AA home insurance scored 68% for customer satisfaction, placing it 23rd out of the 34 home insurers we looked at. 

Customers scored AA's 'clarity of policy' the highest, giving it four stars out of five. The transparency of AA's charges and penalties was scored the lowest by customers and only received two stars.

The table below shows how AA home insurance scored for eight elements of customer satisfaction. 

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Customer satisfaction element Which? customer rating
Application Process

3 out of 5

Clarity of Policy

4 out of 5

Dealing with queries

3 out of 5

Ease of managing your policy online

3 out of 5

Transparency of charges/penalties

2 out of 5

Dealing with complaints

3 out of 5

Experience of making a claim

3 out of 5

Value for money

3 out of 5

Does AA offer different levels of home insurance cover?

The scores shown in this review relate to AA's standard home insurance policy. If you would like to take out home insurance with the AA  but need more cover, you could opt for the AA Home Insurance Plus Policy. 

This policy offers:

  • Unlimited cover for replacement locks and keys 
  • £10,000 trace and access cover
  • Includes accidental damage as standard

Due to the increased level of cover, the AA Home Insurance Plus policy is likely to be more expensive than its standard home insurance policy. 

How much does AA home insurance cost?

Your contents insurance and buildings insurance will be priced based on your own personal circumstances, where you live and the type of property and contents you own. 

The AA allows you to gather quotes on its own website at theaa.com/home-insurance. 

But you can also compare the AA's home insurance on the following price comparison sites:

  • Moneysupermarket.com
  • Confused.com
  • Gocompare.com

Check out our guide for more information on how home insurance add-ons, fees and charges affect the price of your home insurance. 

What is the AA's home insurance claims number?

If you need to make a claim with AA home insurance call 0370 606 1617.

According to the AA, you'll be asked what happened and when it happened, and what action you've taken so far.

Then you'll be asked what you're claiming for and the approximate cost involved.

The acid test of any home insurance provider is how it handles your claim. In January 2018, Which? surveyed 1,447 members of the general public about their experiences using a major home insurance provider.

The AA scored 69%, placing it 12th out of 21 home insurers. It scored four stars for the speed of dealing with a claim, and three stars for how it communicated about the progress of claims. 

Find out how it compared to other insurers in our guide to making a home insurance claim.

Who underwrites AA home insurance?

AA home insurance is underwritten by a panel of insurers including; UICL, Ageas, Allianz, Axa, Homesure, Covea, Legal and General, RSA, Lloyds, CIS, Towergate, ABC (LV), Acromas, E-Underwriting, Integra, Fortress and Novae.

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