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Coverbaloo home insurance review
Coverbaloo offers a Best Buy policy with outstanding buildings cover
DS
Dean SobersSenior researcher & writer
Dean is an award winning personal finance writer who's spent over 15 years helping consumers navigate the tangled and fascinating world of insurance.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
‘Two policies with notable differences’
Dean Sobers, Which? home insurance expert, says:
A broker, Coverbaloo provides two policies – the main one is underwritten by Accredited Insurance. The other – underwritten by Ageas and billed as 'Flood Insurance’ on its website – is aimed at customers living in areas of higher flood risk.
Both products cover flooding, but the Ageas policy utilises the government-established Flood Re scheme – which helps people living in flood areas access cheaper premiums.
Both policies are similar, but aren’t identical. The Accredited Insurance version scored 79% and 71% for buildings and contents, respectively.
The Ageas Flood Insurance policy, meanwhile, scored 82% and 73% for buildings and contents. Both were in the top five policies we reviewed for buildings, and among the top 40% of those we assessed for contents.
The Ageas policy was a Best Buy. However, despite its high scores, the Accredited Insurance policy fell short of our endorsement on account of a lower-than-average claims acceptance rate.
We liked that both policies cover repairs to burst pipes caused by freezing or sudden temperature changes.
However, we also noticed that neither policies have matching sets cover – which funds the replacement of a set or suite of items (for example, matching furniture) if one item is damaged and can’t be replaced like-for-like.
Consistent cover
The Ageas iteration of the policy was one of the most consistently good products rated in our analysis, scoring at least three out of five points in 88% of the buildings areas examined, and in 90% of the contents areas.
How can you save money on Coverbaloo home insurance?
Coverbaloo policies do not appear on price comparison websites, but you may get a discount if you buy both buildings and contents cover.
Want to pay monthly? Good news – Coverbaloo doesn't charge any interest for paying monthly rather than annually.
Above information correct as of August 2025. For more ways to save money when buying insurance, see our guide.
How does Coverbaloo compare with other providers?
Coverbaloo's building cover for its standard Flood Insurance policy scored 82% – the highest-scoring standard policy we reviewed. You'd have to go for premium policies by Which? Recommended Provider NFU Mutual or Axa to beat it.
Its standard Flood Insurance contents insurance policy scored 73%, just below both Ecclesiastical and LV's standard policies – with a score of 74%.
How can I claim?
If you have a Home policy and need to make a claim, you can claim online or call 0345 122 3019. For Flood Insurance policyholders, call 01274 700810.
With impressive Best Buy cover in both the buildings and contents sides of its policy, we think the Flood Insurance policy (underwritten by Ageas) is certainly worth consideration. Importantly, though, we didn't reach enough Coverbaloo customers in our survey to report on its levels of service.
Unfortunately, despite having similar overall cover levels, a poorer claims acceptance rate means we can't endorse Coverbaloo's other home insurance policy, underwritten by Accredited Insurance.
How we rate home insurance
To be a Which? Recommended Provider, an insurer must:
Be regulated by the Financial Conduct Authority (FCA)
Be available to the general public
Have received responses from 30 or more customers in our survey
Achieve high scores in our customer satisfaction survey
Achieve an average or higher policy score
Achieve an average or higher claims satisfaction score
Policy analysis
We analyse and rate 134 aspects of cover across insurers' policies, including their key buildings and contents features, and elements applicable to both kinds of cover (such as admin fees). We use this data to award each provider policy scores for its buildings and contents cover.
Initially, we score all of the product elements out of five, reflecting how competitive each policy is in this area compared with other insurance products. We also assess how important different policy elements are to consumers when choosing and using their home insurance, and factor this in when calculating our policy scores. More important features (such as alternative accommodation cover) will have more of an effect on the score than some other features (such as cover for the contents of your freezer).
Customer survey
We also surveyed 2,804 adults - members of the Which? Connect Panel and members of the public who had made a claim in the past two years. The survey was conducted in June-July 2025.
Our customer score reflects the general satisfaction of customers with their current insurer and their likelihood of recommending it. The claims score reflects how satisfied they were with how their most recent claim was handled and their likelihood of recommending the insurer for claims.
We review a lot of policies - and our 'Best Buy' badge recognises the individual products that stood out as being the most comprehensive in our analysis. It doesn't reflect customer service. However, we won't give a provider a Best Buy badge where there's evidence - from our surveys or from Financial Conduct Authority data - of poor service or a poorer-than-average record of paying claims.
Buildings Best Buy policies must have a minimum buildings policy score of 73%
Contents Best Buy policies must have a contents score of at least 71%
Additionally, we look at how consistently good the cover is in policies. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the areas we've rated (find out more: how we rate policies).
Lastly, all Best Buy policies must have - or make available - the following levels of cover as a minimum:
Buildings
Flood, storm, subsidence and accidental damage cover; Cover for burst or blocked pipes; Trace and access cover (£5,000); Alternative accommodation (£50,000) with no time limit; Property owner liability (£1m); Replacement of locks or keys for external doors (£500); Home Emergency Cover (£500 and includes the central heating system).
Contents
Accidental damage cover; Theft and damage of contents in the open; Theft and damage of contents from outbuildings; Business equipment; Alternative accommodation (£15,000); Money in the home (£500); Valuables (unspecified single item limit - £2,000); Personal possessions (unspecified single item limit - £1,000); Replacement of locks or keys for external doors (£500).
We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence for more.
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