AXA home insurance overview
Founded in France in 1817, AXA is now one of the largest global insurers and provides cover for over 10 million customers across the UK.
It offers a range of insurance products including home insurance, car insurance and travel insurance, as well as landlord insurance, private health insurance and dental insurance.
AXA belongs to the AXA Group which owns several other brands including Swiftcover. It's policies are underwritten by AXA Insurance UK plc.
- Read our reviews of all the insurers who took part in our home insurance analysis
Does AXA offer the best home insurance?
Here's how AXA scored in our latest home insurance survey:

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse home insurance
We analyse and rate 48 key elements of standard buildings home insurance policies to come up with the buildings policy score and 67 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and weight it accordingly when calculating our policy scores.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
AXA's HomeSure home insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.
In detail: every part of AXA's HomeSure home insurance rated
Table last updated in March 2020. Next update in February 2021.
Does AXA offer different levels of home insurance cover?
AXA also offers HomeSafe home insurance, which features a higher level of cover, and HomeSmart, which offer a lower level of cover.
To see how AXA's home insurance compares to other policies check out our guide on the best and worst home insurance.
How did customers rate AXA's home insurance?
As well as looking at how AXA's home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.
How AXA's home insurance scored for seven elements of customer satisfaction
Table last updated in March 2020. Next update in February 2021.
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is AXA's claims number?
If you need to make a claim with AXA home insurance call 0330 024 8086 or fill in an online claim form.
According to AXA, you'll be asked what happened and details about the structure of your home. While AXA can get your claim started without them, it's best to have your policy documents, personal information, and evidence that could help your claim to hand.
Find out how it compared to other insurers on or guide making a home insurance claim.
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