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Axa home insurance review

Read Which?'s expert review of Axa's home insurance, find out how we rate Axa's home insurance policies and how it compares to dozens of other home insurance providers.

In this article
Axa home insurance overview Axa's home insurance policy: is it good or bad? 

Axa home insurance overview

Founded in France in 1817, AXA is now one of the largest global insurers - covering over 10 million UK customers.

The Axa Group is behind various insurance and broker brands - three of the most familiar being Axa, Axa PPP, and Swiftcover.   

What you need to know about Axa's home insurance: 

  • Optional home emergency cover with a limit of £1,000
  • Single item limit for valuables of £10,000
  • Adjustment fee (usually £10) is waived if made via online account

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Home And Mobile Insurance
AXA review
Overall Which? score
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
Which?'s rating of the quality this company's buildings insurance policy. We analysed 32 features of its cover to calculate the policy score.
Contents policy score
Which?'s rating of the quality this company's contents insurance policy. We analysed 46 features of its cover to calculate the policy score.

Axa's home insurance policy: is it good or bad? 

We analyse and rate the 60 most important elements of standard home insurance policies to come up with the overall policy score. We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. 

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared to other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact in the overall product score.

Table last updated in September 2018. Next updated in February 2019.

Policy elements Details Rating Area covered
Interest charged on payment by installments (APR) Logged out score Logged out stars Buildings and contents
Renewal fee (£) Logged out score Logged out stars Buildings and contents
Home emergency cover - standard, optional, not covered? Logged out score Logged out stars Buildings and contents
Home emergency cover (£) Logged out score Logged out stars Buildings and contents
Owner's / Occupier's liability (£) Logged out score Logged out stars Buildings and contents
Accidental damage cover - standard, optional, not covered? Logged out score Logged out stars Buildings and contents
Subsidence - standard, optional, not covered? Logged out score Logged out stars Buildings only
Alternative accommodation (£) Logged out score Logged out stars Buildings only
Burst pipes - standard, optional, not covered? Logged out score Logged out stars Buildings only
Blockage of sewer pipe - standard, optional, not covered? Logged out score Logged out stars Buildings only

Single item limit for valuables - max limit (£)

Logged out score Logged out stars Contents only
Contents in the open - within home boundary i.e. garden (£) Logged out score Logged out stars Contents only
Contents in outbuildings - including garages (£) Logged out score Logged out stars Contents only
Theft from outbuildings (£) Logged out score Logged out stars Contents only
Personal Possessions - standard, optional, not covered? Logged out score Logged out stars Contents only
Personal Possessions limit within a car (£) Logged out score Logged out stars Contents only
Pedal cycles - standard, optional, not covered? Logged out score Logged out stars Contents only
Mobile phones - standard, optional, not covered? Logged out score Logged out stars Contents only
Does mobile phone cover include calls? Logged out score Logged out stars Contents only