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More Than home insurance review

Find out how More Than is rated for customer service, and how its home insurance policies rank in terms of cover.

In this article
Who is More Than? What does More Than's home insurance cover? How Which? rates More Than's home insurance? More Than’s home insurance policy: is it good or bad? How did customers rate More Than's home insurance?
Does More Than offer different levels of home insurance cover?  How much does More Than's home insurance cost? What is More Than's claims number? Who underwrites More Than's home insurance? Get top money-saving tips with Which?

Who is More Than?

Founded in 2001, More Than has offered a range of insurance products to UK households for over 18 years. 

From home insurance and car insurance to landlord insurance More Than offers policies for a variety of policies. 

More Than is belongs to the RSA Group which also owns Tower Insurance.

It's a publicly owned company, listed on the London Stock Exchange. 

What does More Than's home insurance cover?

The information below gives an at-glance view of the key things that More Than's home insurance covers as standard.

Elements marked with a are covered as standard and those marked with a are not covered as standard. However, these can be added to a policy as optional extras for an additional cost.

 

 Home emergency

 

Home emergency cover provides assistance of central heating, electrical emergencies, plumbing or draining issues

 

 24 hour (emergency) helpline

 

Allows you to call a 24-hour helpline for assistance in the case of a home emergency.

 

 Loss and theft of keys

 

Loss and theft of keys will cover the cost of replacing your keys if they are ever lost or stolen.

 

 Accidental damage

 

Accidental damage protects against sudden and unconventional physical damage to the structure of your property as well as your furniture and belongings.

 

 Burst pipes

 

Covers the cost of repairing burst pipes in your property.

 

 Legal expenses

 

Legal expenses cover the cost of legal expenses should you need to pursue legal action against another party.

 

 Personal possessions

 

Personal possessions cover protects your portable belongings while you’re outside of your property.

 

 Garden cover

 

Garden cover protects against damage to items in your garden including plants and garden furniture.

How Which? rates More Than's home insurance?

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst. 

We survey thousands of real home insurance customers to find out how they rate their insurer for customer satisfaction.

We also analyse and rate 60 different elements of contents and buildings insurance to create policy scores, helping you judge the quality of your cover - and how an insurer compares to its peers.

We combine this into an overall score to highlight the insurers that offer great cover and service.

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Home And Mobile Insurance
More Than review
Overall Which? score
%
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality this company's buildings insurance policy. We analysed 32 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality this company's contents insurance policy. We analysed 46 features of its cover to calculate the policy score.
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More Than’s home insurance policy: is it good or bad?

In February 2019, we analysed and rated 60 of the most important elements of standard home insurance policies to come up with the overall policy score.

We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. Each element is given a star rating, out of five.

Overall, 51 out of the 60 elements policy elements we analysed in More Than's home insurance earned a 3-star rating or higher.

While 23 of More Than's policy elements were given a full 5-star rating, the majority (27) of the features in its policy were given a 3-star rating, which indicates an average level of cover.  

Best parts of More Than's home insurance policy

We’ve identified three standout features in More Than’s home insurance policy:

  • Home emergency cover included as standard, which we gave 5 stars
  • No fees, which earned a full 5 out of 5 stars
  • Up to £11,250 of student contents cover, which scored 5 stars

Worst parts of More Than's home insurance policy

We've identified three features in More Than's home insurance policy which scored poorly:

  • Only £200 of home emergency cover, which we gave 1 star
  • Up to £1,000 for a single item not specified on your policy, which scored 1 out 5 stars
  • Only £1,000 cover for personal possessions left in your car, which we gave 2 stars

In detail: every part of More Than's home insurance rated

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Table last updated in February 2019. Next updated in February 2020.

Policy elements Details Rating Area covered
Interest charged on payment by installments (APR) Logged out detail Logged out padlock Buildings and contents
Renewal fee (£) Logged out detail Logged out padlock Buildings and contents
Home emergency cover - standard, optional, not covered? Logged out detail Logged out padlock Buildings and contents
Home emergency cover (£) Logged out detail Logged out padlock Buildings and contents
Owner's / Occupier's liability (£) Logged out detail Logged out padlock Buildings and contents
Accidental damage cover - standard, optional, not covered? Logged out detail Logged out padlock Buildings and contents
Subsidence - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Alternative accommodation (£) Logged out detail Logged out padlock Buildings only
Burst pipes - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Blockage of sewer pipe - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Single item limit for valuables - max limit (£) Logged out detail Logged out padlock Contents only
Contents in the open - within home boundary i.e. garden (£) Logged out detail Logged out padlock Contents only
Contents in outbuildings - including garages (£) Logged out detail Logged out padlock Contents only
Theft from outbuildings (£) Logged out detail Logged out padlock Contents only
Personal Possessions - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Personal Possessions limit within a car (£) Logged out detail Logged out padlock Contents only
Bicycles - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Mobile phones (away from home) - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Does mobile phone cover include calls? Logged out detail Logged out padlock Contents only

To see how More Than's home insurance compares to other policies check out our guide on the best and worst home insurance.

How did customers rate More Than's home insurance?

As well as looking at how More Than's home insurance policy stacks up against others, we've also analysed how customers feel about it too.

Which?'s rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Overall, More Than's home insurance scored 68% for customer satisfaction, placing it 23rd out of the 34 home insurers we looked at.

Customers scored More Than's 'clarity of policy' among the highest-rated elements, giving it three stars out of five. More Than's 'Transparency of charges and penalties' was scored the lowest by customers and only received two stars.

The table below shows how More Than's home insurance scored for eight elements of customer satisfaction.

Customer satisfaction element Which? Customer rating
Application process Logged out padlock
Clarity of policy Logged out padlock
Dealing with queries Logged out padlock
Ease of managing your policy online Logged out padlock
Transparency of charges/penalties Logged out padlock
Dealing with complaints Logged out padlock
Experience of making a claim Logged out padlock
Value for money Logged out padlock

Does More Than offer different levels of home insurance cover? 

The scores shown in this review relate to More Than's standard home insurance policy. 

It is possible to increase your level of cover by adding optional extras to your policy. For example, you could add accidental damage cover, personal possessions and legal services to your More Than home insurance.  

Choosing to add these features on to your policy will come at an added cost, making your policy more expensive than a standard one.

How much does More Than's home insurance cost?

Your contents insurance and buildings insurance will be priced based on your own personal circumstances, where you live and the type of property and contents you own.

More Than allows you to gather quotes on its own website at www.morethan.com/home-insurance.

But you can also compare the More Than's home insurance on the following price comparison sites:

  • Comparethemarket.com
  • Moneysupermarket.com

Check out our guide for more information on how add-ons, fees, and charges affect the price of your home insurance.

What is More Than's claims number?

If you need to make a claim with More Than home insurance call 0800 300 684 

Your claims handler will ask for details about; your policy, what happened and how much you're claiming for.

The acid test of any home insurance provider is how it handles your claim. In January 2019, Which? surveyed 1,456 members of the general public about their experiences using a major home insurance provider.

More Than scored 63%, placing it 19th out of 21 home insurers. It scored three stars across the board for 'customer service', 'speed of dealing with a claim; and settlement value'.  Customers scored More Than scored two stars for 'how they communicate on claim progress'.  

Find out how it compared to other insurers in our guide making a home insurance claim.

Who underwrites More Than's home insurance?

More Than's home insurance is underwritten by Royal & Sun Alliance Insurance Plc.

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