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NFU Mutual pet insurance review

Good features but limited cover overall
Dean SobersSenior researcher & writer
Black circular logo with yellow sheaves of wheat, next to bold text reading "NFU Mutual."

In this article

NFU Mutual is a mutual society that dates back to 1910. Its products can only be bought over the phone, via a network of 280 local offices across the UK. 

It sells dog and cat insurance as an add-on to its home contents cover, offering a selection of lifetime, time-limited and accident-only options.  

Please note that this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

Does NFU Mutual offer the best pet insurance? 

We've rated 380 pet insurance policies and, where possible, insurer customer and claims service. 

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What does NFU Mutual pet insurance cover?

We've taken an in-depth look at NFU Mutual's top-scoring policies, breaking down the most important areas of cover.

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'My view on NFU Mutual's cover'

Dean Sobers, Which? pet insurance expert, says:

Dean Sobers

How good is NFU Mutual at handling claims?

It's all very well having great cover on paper, but will the insurer pay out when the time comes?

That's why we look at industry data on how often insurers pay out, and how many claimants make a complaint – and a worse-than-average record can stop a policy from being a Best Buy.

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How does NFU Mutual compare with other providers?

NFU Mutual's policies were among 380 analysed and scored by our experts. Log in or become a Which? member to find out if they topped the tables.

NFU Mutual: how can you claim?

You can claim with NFU Mutual through its website. 

Make sure you have a copy of the pet's medical details and any paperwork or invoices detailing the costs of its treatment.

You can also call NFU Mutual on 01904 211 953.

Should you buy NFU Mutual pet insurance?

Only Which? members can read our ultimate verdict on Admiral's cover, so log in or sign up to find out what it is.

Check you're getting a great deal and search for a new pet insurance policy using the service provided by Stickee. Get a quote now.

How we rate pet insurance

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1. Inspop.com Ltd for the introduction of non-investment motor, home and travel insurance, who are authorised and regulated by the Financial Conduct Authority (FCA) to provide advice and arrange non-investment motor, home, and travel insurance products (FRN310635). Inspop.com Ltd is authorised and regulated by the Financial Conduct Authority (FCA) to provide advice and arrange non-investment motor, home, travel insurance products (FRN310635) and is registered in England and Wales to Greyfriars House, Greyfriars Road, Cardiff, South Wales, CF10 3AL, company number 03857130. Confused.com is a trading name of Inspop.com Ltd. 


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4. Alan Boswell Insurance Brokers Ltd (FRN 301), for the introduction of non-investment landlord insurances, who are authorised and regulated by the Financial Conduct Authority to provide advice and arrange insurance contracts. Alan Boswell insurance brokers Ltd is registered in England at Prospect House, Rouen Rd, Norwich NR1 1RE, company number 02591252.


5.Stickee Technology Limited for the introduction of non-investment pet insurance, who are authorised and regulated by the Financial Conduct Authority (FCA) to arrange non-investment pet insurance products (FRN916665). Stickee Technology Ltd is authorised and regulated by the Financial Conduct Authority (FCA)  in England and Wales; 3rd floor, 1 Ashley Road, Altrincham, Cheshire, UK WA14 2DT Registered company number 06711740


6. Travel Insurance Facilities Plc (FRN306537), for the introduction of travel insurance, who are authorised and regulated by the Financial Conduct Authority (FCA) to arrange non-investment insurance contracts. Registered in England under company number 3220410 at Suite 12, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU.

 

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