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Petplan pet insurance review

The Which? review of Petplan pet insurance gives you the most detailed information on Petplan's cat and dog insurance policies

In this article
What does Petplan offer? Does Petplan offer the best pet insurance? How did customers rate Petplan pet insurance?
How did customers rate Petplan pet insurance? Get top money-saving tips from Which?

What does Petplan offer?

Petplan is one of the UK's largest pet insurers, with 40 years' experience helping pets through illness and injury.

Petplan offers insurance for cats, dogs, rabbits and horses and its policies are underwritten by Allianz.

Petplan policies can provide cover for some pre-existing medical conditions that it considers to be 'resolved' (for example, if there have been no recent symptoms). However, this depends on the pet's medical history and must be agreed with Petplan when the insurance is taken out.

We've reviewed the following types of policies:

 

Lifetime cover pet insurance

 

Lifetime cover is the most comprehensive pet insurance on the market and pays out for ongoing issues your pet may have through its lifetime.

 

Non-lifetime cover pet insurance

 

Non-lifetime cover is less comprehensive, covers a limited time period and excludes certain conditions after you hit your claims limit.

Does Petplan offer the best pet insurance?

Here's how Petplan scored in our latest survey:

Members can log in to find out what Petplan's customers think about its policies. If you're not already a member, join Which? and get full access to these results and all our reviews.

To help you find the best pet insurance policy, Which? goes the extra mile to sort the best from the worst. Read more: 

 

How we analyse pet insurance

 

We analyse and rate 21 elements of cat insurance policies and 24 elements of dog insurance policies – plus what each pays in vets fees – to come up with the overall policy score.

Different policy elements are enhanced or reduced within the policy score, to reflect the relative importance of each. For example, the amount a policy pays for vet fees and how this money is made available counts for more in the score than the amount provided for holiday cancellation.

To determine the customer score, we surveyed 1,342 Which? Members that own a pet insurance policy in November 2021. The customer score reflects the overall satisfaction of the brand's customers in our survey and their likelihood of recommending the provider. We also surveyed 784 members that had made a claim within the last five years. The claims score reflects the customers' satisfaction and likelihood to recommend their provider based on their most recent claim.

How did customers rate Petplan pet insurance?

We've rated dozens of policy details, and picked out the best and worst elements of this cover.

Members can log in, to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

How did customers rate Petplan pet insurance?

As well as rating policies, we've asked each insurer's customers how they feel.

Members can log in, to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

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