One in five customer complaints unheard during lockdown
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds
Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.
Coronavirus travel insurance: who will cover me?
You can now get travel insurance that covers COVID-19 – but it’s not as straightforward as it sounds.
Lockdown latest: Wales now in ‘firebreak’ as Scotland gets new alert levels
Which? explains the dates and rules around the latest lockdown changes in England, Scotland, Northern Ireland and Wales.
Should the older generation help to pay the coronavirus bill?
The financial challenges facing younger people, and the huge bill facing the government as a result of the pandemic, have intensified the debate around intergenerational fairness and the future of pensioner perks.
One week left to apply for a payment holiday on your mortgage, credit card or loan
Applications for payment holidays on mortgages, credit cards and loans will close on 31 October. Which? explains what to do if you'll miss the deadline.
Coronavirus: how to protect your pensions and investments amid stock market panic
The FTSE 100 has fallen sharply since mid-February. Which? looks at what this means for your investments and pensions.
Coronavirus outbreak Q&A: advice for travellers
Everything you need to know, from whether you can get a package holiday refund to airline cancellations and rebooking options.
Coronavirus supermarkets latest: ‘essential items’ only during Wales lockdown
Which? brings you the latest supermarket news during the coronavirus pandemic: check opening hours and find out about some of the social distancing measures in place.
Travel and holiday rules for tier 2 and tier 3 restrictions Q&A
Additional coronavirus restrictions being rolled out across England mean that from this weekend more than half the country will be living in areas from where travel is restricted. It will...