We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
Reviews based on facts
Our rigorous tests find the facts, and our impartial reviews tell you the truth about how products perform. First month £5, then £9.99 per month, cancel anytime.
Try Which?
21 October 2020

Plusnet broadband review

We surveyed thousands of broadband users to tell you everything you need to know about Plusnet – including whether to sign up for one of its broadband deals

Plusnet takes pride in its down-to-earth and friendly customer service, but is its broadband speed and connection reliability up there with that available from the best broadband companies?

Use Which? Switch Broadband to find the best Plusnet broadband deal for you.

Plusnet broadband review

In this in-depth review, we'll:

  • give you a full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • show how Plusnet compares with all the other major internet service providers (ISPs), including BT, Sky, TalkTalk and Virgin
  • report quotes from real Plusnet broadband customers on their experiences
  • assess the equipment on offer from Plusnet
  • look at the latest deals and offers that it's promoting
  • reveal the level of complaints to Ofcom that come from Plusnet customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now to unlock the table.

Plusnet broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop and the accolade is only given out to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important and so we only give the award to companies we feel charge a reasonable price for their services. If they charge too much they're not eligible to be Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.