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17 March 2021

Utility Warehouse broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Utility Warehouse's broadband – including whether to sign up for one of its deals
YF
Yvette Fletcher

You might think a company that offers services as diverse as mobile phone contracts, gas and electricity, as well as phone and broadband might struggle to be the best broadband provider. But Utility Warehouse has been recommended before. Find out how its customers rate it in our latest survey.

Use Utility Warehouse to find the best broadband deal for you.

Utility Warehouse broadband review

Below you’ll find a range of information about Utility Warehouse broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Utility Warehouse broadband customers on their experiences
  • Compare all of Utility Warehouse's broadband deals.
  • And get access to our Utility Warehouse broadband satisfaction survey results.
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
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We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest Utility Warehouse router?

Utility Warehouse has three types of router customers can choose from: ‘value router’, which is a Technicolor TG588N; ‘premium router’, which is a Technicolor DWA0120; and ‘super router’, which is a Technicolor DGA2231. The routers have progressively better capabilities, depending on what level you choose.

Unusually, Utility Warehouse employs a rental model for its routers. The value router has no monthly charge, whereas the premium router has a monthly rental charge of £1, or £2 for the super router. They all have a one-off £5.99 postage and packaging fee.

Utility Warehouse broadband deals

Utility Warehouse offers only combined broadband and phone packages, so you can't take a broadband-only deal and stick with your existing home phone provider.

The company has the standard choice of broadband deals, with a standard-speed package and two fibre ones. All include unlimited data and there's no minimum contract for standard-speed broadband, as long as you don't accept a free router from Utility Warehouse or get a new line installed (although there is a £10 disconnection fee). Minimum contracts are 18 months for fibre.

The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its Cashback card.

To compare prices and see more details on each package, read our Utility Warehouse broadband package reviews.

Utility Warehouse broadband speeds

Utility Warehouse offers standard broadband (average speed of 11Mbps) and fibre-optic cable (average speed of 35Mbps with ‘Ultra Fibre' or average speed of 63Mbps with ‘Ultra+ Fibre'). Standard broadband is available to more than 94% of the UK.

Need to get in touch with Utility Warehouse?

Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.


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