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16 Mar 2022

Shell Energy Broadband review

We've surveyed thousands of broadband users to tell you everything you need to know about Shell Energy Broadband – including whether to sign up for one of its broadband deals
Yvette Fletcher

Excellent broadband might not be the first thing you associate with a multinational petrochemical company, but Shell Energy Broadband offers well-priced deals. But how does it stack up against specialist providers like BT and Virgin Media?

Read on for our review, or use Which? Switch Broadband to find the best broadband deal for you.

Shell Energy Broadband review

Below you’ll find a range of information about Shell Energy Broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Shell Energy Broadband customers on their experience
  • Compare all of Shell Energy's Broadband deals
  • Access to our Shell Energy Broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Best and worst broadband providers 2022: discover which providers impressed most in our latest survey.

What is the latest Shell Energy Broadband router?

Shell Energy Broadband supplies standard broadband customers with a Technicolor TG588 v2 router. If you take up one of its speedier fibre deals, you'll receive a Technicolor DWA0120 router instead.

Shell Energy Broadband deals

Shell Energy Broadband offers standard broadband (also known as ADSL) and superfast fibre broadband deals that are widely available. Customers in some areas will also be able to access Shell Energy Broadband's ultrafast fibre services - these have average speeds that start at 106Mbps and go right up to 920Mbps.

Shell Energy Broadband deals generally last 18 months - it doesn't offer rolling contracts like some other providers. Its deals are usually very competitively priced - they're often some of the cheapest available. Plus Shell the provider also offers discounts on fuel and car washes for broadband customers who join its Shell Go+ programme.

However, if you do opt for a connection with Shell Energy Broadband, keep in mind that it reserves the right to raise prices every April, by as much as the Consumer Price Index (CPI) rate of inflation as published that January, plus up to 3%. In March this year, Shell Energy announced that it would be postponing its price rises until the summer, saying it couldn't freeze prices indefinitely, but wanted to help alleviate the cost of living squeeze.

Shell Energy Broadband speeds

Shell Energy Broadband has three core deals - its standard broadband service is called 'Fast Broadband' and has an average speed of 11Mbps. Its two fibre deals are called 'Superfast Fibre' and 'Superfast Fibre Plus' and have average speeds of 38Mbps and 67Mbps respectively. 

If you live in an area that has full fibre broadband services, you can also access Shell Energy Broadband's ultrafast broadband services - there are several packages to choose from with average speeds of 106Mbps, 202Mbps, 304Mbps, 506Mbps and 920Mbps to choose between.

Need to get in touch with Shell Energy Broadband?

Bookmark our Shell Energy Broadband customer contact page, which contains helpful links to customer service phone numbers and social media accounts.