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TV and broadband provider reviews

BT TV and broadband provider review

By Hamse Yusuf

Article 1 of 6

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We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how BT's service compares with that offered by other providers.

BT may be better known for its phone and broadband services, but Britain's biggest telecoms provider also offers deals that come with a pay-TV element. Famously, these include BT Sport, which offers exclusive Premier League matches alongside Premiership Rugby.

So could BT be one of the UK's best TV and broadband providers?

Use Which? Switch Broadband to find the best BT TV and broadband deal for you.

BT TV & broadband review

In this in-depth review of BT's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how BT compares to all the other major TV and broadband providers, including TalkTalk, Sky and Virgin.
  • Report quotes from real BT TV and broadband customers on their experiences.
  • Assess the equipment on offer from BT.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from BT customers.

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BT TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you choose the right service for you.

In January 2019, we surveyed 3,805 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 30 respondents.

What TV and broadband deals does BT offer?

BT's TV service is only available in combination with a broadband and phone package. However, as many people have a BT home phone service, upgrading to a full BT package could easily be seen as the next step for a large portion of UK households.

BT TV is based on YouView, which is an internet-connected TV service that combines Freeview with on-demand and catch-up TV services. Live TV comes in through your TV aerial, but access to catch-up TV, on-demand box sets and extra channels is through your internet connection.

This type of service (also offered by EE, Plusnet and TalkTalk) tends to be cheaper than the TV packages from Sky and Virgin.

New customers have a choice of three core BT TV digital TV options – Classic, Entertainment and Max HD. All three have 18-month contracts and include fibre.

Classic with BT Sport includes up to 80 Freeview channels, plus the ability to record up to 300 hours of standard-definition (SD) programmes.

Entertainment includes 30 more premium entertainment channels than you get with Classic (100 in total) and also allows you to record up to 300 hours of SD TV.

Max offers even more channels – 143 channels, including 61 premium channels - and is Ultra HD enabled (giving four times the detail of HD), but you'll need a 4K-compatible TV to watch this.

All three include access to BT Sport free for 18 months, and you can add extra channels including Sky Sports and Netflix. You can also pay extra for on-demand shows from the BT Store.

As part of the broadband element of the deal, customers get free access to the UK's largest wi-fi network with more than 5m hotspots, plus free BT Cloud secure online storage to back up their files.

Not interested in subscribing to a TV deal? Find out how satisfied BT's broadband customers are in our BT standalone broadband review.

Supplied BT equipment

You don't need a cable or satellite connection to watch TV with a bundled package – instead you watch over Freeview or through your internet connection.

BT's Classic, Entertainment and Max HD packs come with a BT YouView+ PVR. This lets you pause live TV, access seven days of catch-up TV and record up to 300 hours of programmes.

It's also possible to opt for a Max 4K HD package which comes with BT's 1TB Ultra HD YouView+ PVR. This is compatible with 4K services and can record a whopping 600 hours of standard-definition content or 250 hours of HD.