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TV and broadband provider reviews

BT TV and broadband provider review

By Hamse Yusuf

Article 1 of 6

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how BT's service compares with that offered by other providers.

BT may be better known for its phone and broadband services, but Britain's biggest telecoms provider also offers deals that come with a pay-TV element. Famously, these include BT Sport, which offers exclusive Barclays Premier League matches and Aviva Premiership Rugby.

So could BT become one of the best TV and broadband providers?

BT TV & broadband review

In this in-depth review of BT's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how BT compares to all the other major TV and broadband providers, including TalkTalk, Sky and Virgin.
  • Report quotes from real BT TV and broadband customers on their experiences.
  • Assess the equipment on offer from BT.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from BT customers.

To get all this information try Which? for just £1.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

BT TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you choose the right service for you.

In December 2017 and January 2018, we surveyed over 1,000 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 30 respondents.