Plusnet broadband review

Plusnet takes pride in its down-to-earth, friendly UK-based customer service, but can its broadband speeds and connection reliability match those of the best broadband companies? Our latest customer survey reveals how Plusnet broadband customers rated their service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our full review or use the free broadband comparison service from Which? to find the best Plusnet broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator

Is Plusnet broadband any good?

Our research showed that Plusnet broadband customers had generally positive reviews of the service they received.

• 'I find the customer service very helpful; they're good at explaining things in layman's terms and don't use technical jargon.'
• 'The speeds stated as obtainable have been accurate, the signal has remained strong and stable at all times, the customer service for enquiries has been brilliant and the cost is competitive.'

Plusnet broadband review

Customer score: 71% (4th out of 12). Which? members can also read our full review, including how customers rated it on key factors, such as customer service and technical support.

If you're already a member, log in now or join Which? today to read:

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Discover which providers impressed their customers most in our latest survey – we reveal the best and worst broadband providers.

Plusnet broadband deals

Plusnet offers partial and full-fibre broadband deals. Its advertised average speeds range between 36Mbps and 900Mbps, depending on where you live. Its fibre deals don't include a phone line and come with either a 12 or 24-month contract.

It usually offers competitively priced broadband, but does put up its prices annually. Customers who take up a deal now will see their price increase by £4 a month every March.

Our guide to the best broadband deals includes top picks from our experts on the best value packages

How much is Plusnet broadband?

Plusnet offers a wide range of packages, with ultrafast speeds available in some parts of the UK.

You can view the full range of Plusnet broadband packages or enter your postcode below to check the best deals from all providers in your area. 

Plusnet broadband speeds

Plusnet's partial fibre services are available with average speeds of 36-66Mbps, depending on where you live. 

In some areas, Plusnet also offers speedier, full fibre packages. These have average speeds of either 74Mbps, 145Mbps, 300Mbps, 500Mbps or 900Mbps.

Does Plusnet put up broadband prices every year?

Yes. In July 2024, Plusnet introduced an annual fixed price increase of £3 per month for new broadband customers. It subsequently changed this to an annual increase of £4 a month, with the increase taking effect from 31 March each year.  

Previously, its price increases were based on the Consumer Price Index (CPI) inflation rate published in January, plus an additional 3.9%.

What is the latest Plusnet router?

Plusnet supplies its Hub Two router free with fibre packages. Our lab tests revealed that this router is simple to set up, delivers healthy speeds and powers multiple devices, but isn't compatible with Wi-Fi 6 technology. Find out more about the Plusnet Hub Two router in our guide to the best wi-fi routers.

How to contact Plusnet broadband

Bookmark our Plusnet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.

Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers