Flights
If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.
Flight delays & cancellations
Answers to your problems
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I had a flight delay, can I get compensation?
If your flight is cancelled, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.
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My flight has been overbooked, can I get compensation?
Overbooking flights is a common practice by airlines, so if everyone who booked a seat turns up, there's a problem.
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I had a flight cancellation, can I claim compensation?
If your flight is delayed or cancelled, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.
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Can I get compensation for a flight delay or cancellation due to a strike?
If a strike delays your flight, the airline has to offer you assistance and you could be entitled to compensation depending on the circumstances of the strike.
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How do I escalate a complaint against an airline?
If you've made a complaint to an airline about a delayed flight but didn't get the compensation you're owed, you can escalate your complaint.
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I missed my flight, can I claim compensation?
Missed your flight? If the airline altered your departure time and didn't tell you, you could make a compensation claim
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I've booked a flight, can I claim back APD on child tickets?
Thousands of air passengers are due a tax refund on child tickets. This could be up to £73 per passenger - we explain how to claim.
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Ryanair flight cancellations: what are my rights?
If your flight has been cancelled then you should contact Ryanair to arrange a refund or rerouting and for the appropriate amount of compensation to be paid.
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The airline has lost or damaged my bag, what can I do?
Airlines are responsible for bags that have been checked in, although their liability is limited. Use the Which? guide to understand your rights.
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What are my rights if an airline goes bust?
If you have ATOL protection you're guaranteed a refund if an airline collapses, and must be found an alternative flight home.
Step by step guides
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How do I know whether my holiday is ATOL protected?
An ATOL protects certain holidays that include flights. It's important to find out whether your holiday is protected. Read our guide to find out more.
Letters
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Flight Delay Compensation Letter Template
Take action over as soon as possible using this flight delay compensation letter template, designed to help you claim compensation from your airline.
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Letter to request compensation for cancelled flights
Claim compensation for cancelled or delayed flights with our template letter
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Letter claiming compensation after luggage was damaged
Use the Which? template letter to claim compensation for damaged luggage from an airline.
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Letter to claim compensation for lost luggage
Use the Which? template letter to claim for lost luggage.
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Letter to make a Section 75 claim for a cancelled flight
How to claim for a cancelled flight, paid for using a credit card, under Section 75 of the Consumer Credit Act if the airline has refused to refund you
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Letter to make a chargeback claim for a cancelled flight
If you paid for a cancelled flight that cost less than £100 on a debit or credit card, you could claim under the Chargeback scheme
Regulations
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Denied Boarding EU Regulation (Regulation 261/2004 EC)
The Denied Boarding Regulation (Regulation 261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is.
Join our campaign
& help us reach 200,000 signatures
Airline customers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will give people what they’re entitled to quicker and avoid claims management companies taking a share.