Flights
If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.
Flight delays & cancellations
Answers to your problems
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I had a flight delay, can I get compensation?
If your flight is delayed, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.
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My flight has been overbooked, can I get compensation?
Overbooking flights is a common practice by airlines, so if everyone who booked a seat turns up, there's a problem.
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I had a flight cancellation, can I claim compensation?
If your flight is delayed or cancelled, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.
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Can I get compensation for a flight delay or cancellation due to a strike?
If a strike delays your flight, the airline has to offer you assistance and you could be entitled to compensation depending on the circumstances of the strike.
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How do I escalate a complaint against an airline?
If you've made a complaint to an airline about a delayed flight but didn't get the compensation you're owed, you can escalate your complaint.
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I missed my flight, can I claim compensation?
Missed your flight? If the airline altered your departure time and didn't tell you, you could make a compensation claim
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The airline has lost or damaged my bag, what can I do?
Airlines are responsible for bags that have been checked in, although their liability is limited. Use the Which? guide to understand your rights.
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What are my rights if an airline goes bust?
If you have ATOL protection you're guaranteed a refund if an airline collapses, and must be found an alternative flight home. If you didn't you can try Section 75 or chargeback.
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Your flight compensation rights in extraordinary circumstances
You have the right to assistance when your flight is significantly delayed, but you might not be due compensation if the cause is an extraordinary circumstance. Here's what you need to know.
Step by step guides
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How do I know whether my holiday is ATOL protected?
An ATOL protects certain holidays that include flights. It's important to find out whether your holiday is protected. Read our guide to find out more.
Letters
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Letter to claim flight delay compensation
Take action over as soon as possible using this flight delay compensation letter template, designed to help you claim compensation from your airline.
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Letter to request compensation for cancelled flights
If your flight is cancelled, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our template letter to claim compensation from your airline.
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Letter claiming compensation after luggage was damaged
It's frustrating when your luggage is damaged by an airline. Use the Which? template letter to claim compensation from an airline.
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Letter to claim compensation for lost luggage
Luggage that has been missing for 21 days is considered lost. Use our letter within seven days of your luggage being classed as lost to claim compensation.
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Letter to make a Section 75 claim for a cancelled flight
How to claim for a cancelled flight, paid for using a credit card, under Section 75 of the Consumer Credit Act if the airline has refused to refund you
Regulations
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Denied Boarding EU Regulation (Regulation 261/2004 EC)
The Denied Boarding Regulation (Regulation 261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is.
Join our campaign
& help us reach 200,000 signatures
Airline customers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will give people what they’re entitled to quicker and avoid claims management companies taking a share.