If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.

Your flight rights

Flight delays & cancellations

When you’re hit by flight cancellations and delays we think airlines should step up and compensate you automatically. Until they agree you can use our free tools to start your claim.

Answers to your problems

Step by step guides