Long term care

If you’re unhappy with your or your relative’s care provider, you have the right to complain but this can be difficult. Our guides help you understand your rights and explain what you can do to resolve the situation amicably.

Answers to your problems

Step by step guides


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We want to ensure that when you speak up, staff in public services listen and act on your concerns. That's why we want the Government to give people the ability to share their good and bad experiences of GPs, hospitals, schools and care homes to improve our local services.

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