Long term care
If you’re unhappy with your or your relative’s care provider, you have the right to complain but this can be difficult. Our guides help you understand your rights and explain what you can do to resolve the situation amicably.
Answers to your problems
What long term care am I entitled to?
Long term care can be complicated. You're entitled to a needs assessment from your local authority, and the provision of a care plan tailored to your needs.
What funding am I entitled to for long term care?
Arranging long term care can be complicated, especially when it comes to funding. This Which? guide explains what you're entitled to, and when.
Step by step guides
How do I challenge a local authority or NHS care assessment?
If you disagree with a local authority’s or NHS decision about your care, or a relative’s care, you may want to challenge the decision. Our guide tells you how.
How to complain about a care home
If you're unhappy with treatment or service from a care home, its important to make a complaint. Our Which? guide can help you complain.
How to complain about long term care at home
Are you unhappy with the standard of long term care you or your relative is receiving at home? Don't be afraid to complain. This Which? guide can help you.
Join our campaign
& help us reach 150,000 signatures
We want to ensure that when you speak up, staff in public services listen and act on your concerns. That's why we want the Government to give people the ability to share their good and bad experiences of GPs, hospitals, schools and care homes to improve our local services.