Best and worst travel insurance
By Jo Langenhan
Few travel insurers are good enough to be Which? Recommended Providers. To make the grade, an insurer must offer good cover on its standard policy and great customer service.
This review reveals which insurers came out best for cover and customer service, and those that scored the worst. To access this review and thousands of others, sign up for a £1 trial. Or if you're already a member, log in to see our reviews.
To qualify as a Which? Recommended Provider, an insurer must:
- be regulated by the Financial Conduct Authority
- be available to the general public
- have received 30 or more responses in our customer survey
- have received an average or above-average policy score (see table for current average score) and a customer score of 70% or above.
Table last updated in November 2017. Next updated in May 2018.
How we calculate customer and policy scores
We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.
We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit, and money limit.
The total score combines both the customer score and policy score.