Aviva travel insurance review
Aviva is one of the major players in the insurance market, and a leading pensions provider.
Generally, its policies are not available through price comparison sites.
What you need to know about Aviva's travel insurance policy:
- Cancellation and curtailment limit of £5,000.
- Cover limit of £1,500 for baggage and belongings.
- Money limit of £500.
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We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.
Each policy is rated to produce a Which? policy score as well as a customer score.
Table last updated in November 2018. Next update in May 2019.
|Policy element||Details||Rating||Area covered|
|Medical expenses cover limit (£)||Annual and single-trip|
|Cancellation/curtailment limit (£)||Annual and single-trip|
|Travel delay - 12 hours limit (£)||Annual and single-trip|
|Travel delay - maximum limit (£)||Single-trip|
|Travel delay - maximum limit (£)||Annual|
|Baggage & belongings limit (£)||Annual and single-trip|
|Money including cash limit (£)||Annual and single-trip|
|Cash limit (£)||Single-trip|
|Cash limit (£)||Annual|
How we calculate customer and policy scores
We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.
We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.
The total score combines both the customer score and policy score.
To qualify as a Which? Recommended Provider, an insurer must:
- Be regulated by the Financial Conduct Authority.
- Be available to the general public.
- Have received 30 or more responses in our customer survey.
- Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.
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