Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
The table below shows what coronavirus-related cover Debenhams provides. As the situation is changing rapidly, we recommend checking Debenhams' website before buying.
- Find out more: coronavirus news and advice from Which?
Debenhams travel insurance overview
While more traditionally known as a British high street department store, Debenhams also offers a range of personal finance products including credit cards and various insurance products.
Debenhams' travel insurance policy is arranged and administered by Rock Insurance Group, a trading style of Rock Insurance Services Limited.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from basic up to complete:
Is Debenhams' insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate Debenhams' customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
Debenhams travel insurance: how can I claim?
If you purchased your policy between 12 September 2019 and 4 March 2020:
For emergency medical assistance and curtailment claims from abroad call +44 (0)330 400 1452.
To make a claim call 0330 400 1452.
If you purchased your policy on or after 5 March 2020:
For emergency medical assistance call +44 (0) 208 103 8249.
To make a claim call +44 (0) 208 103 8250.
If you need to cancel your trip, you should contact your travel agent and/or airline about refunds or rebooking before contacting your insurer.
You'll need your policy document when you call.
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