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Debenhams travel insurance review

Find out how Debenhams is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
Debenhams travel insurance overview Debenham's travel insurance policy: is it good or bad?
How we calculate customer and policy scores Get top money-saving tips from Which?

Debenhams travel insurance overview

While more traditionally known as a British high street department store, Debenhams also offers a range of personal finance products, such as credit cards and various insurance products.

Debenhams' travel insurance policy is arranged and administered by Rock Insurance Group - a trading style of Rock Insurance Services Limited.

What you need to know about Debenhams' travel insurance:

  • £10m medical expenses cover.
  • £2,000,000 personal liability cover.
  • 24-hour emergency helpline.

Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Travel Insurance
Debenhams review
Overall Which? score
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of annual and single-trip policy scores.
Which? Customer Score
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Annual policy score
Which?'s rating of the quality this company's 'standard' annual travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
Single-trip policy score
Which?'s rating of the quality this company's 'standard' single-trip travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
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Debenham's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in November 2018. Next update in May 2019.

    Policy element Details Rating Area covered
    Medical expenses cover limit (£) Logged out detail Logged out detail Logged out detail
    Cancellation/curtailment limit (£) Logged out detail Logged out detail Logged out detail
    Cancellation/curtailment limit (£) Logged out detail Logged out detail Logged out detail
    Travel delay - 12 hours limit (£) Logged out detail Logged out detail Logged out detail
    Travel delay - maximum limit (£) Logged out detail Logged out detail Logged out detail
    Travel delay - maximum limit (£) Logged out detail Logged out detail Logged out detail
    Baggage & belongings limit (£) Logged out detail Logged out detail Logged out detail
    Baggage & belongings limit (£) Logged out detail Logged out detail Logged out detail
    Money including cash limit (£) Logged out detail Logged out detail Logged out detail
    Money including cash limit (£) Logged out detail Logged out detail Logged out detail
    Cash limit (£) Logged out detail Logged out detail Logged out detail
    Cash limit (£) Logged out detail Logged out detail Logged out detail

     

    How we calculate customer and policy scores

    We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

    We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

    The total score combines both the customer score and policy score.

    To qualify as a Which? Recommended Provider, an insurer must:

    • Be regulated by the Financial Conduct Authority.
    • Be available to the general public.
    • Have received 30 or more responses in our customer survey.
    • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.

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