Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover Virgin Money provides. As the situation is changing rapidly, we recommend checking Virgin Money's website before buying.
- Find out more: coronavirus news and advice from Which?
Virgin Money travel insurance overview
Virgin Money has existed as a challenger bank since 1995 and after acquiring a retail banking licence in 2010, Virgin Money has been offering financial products to over three million customers.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from red up to green:
Is Virgin Money's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate Virgin Money's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
Virgin Money travel insurance: how can I claim?
For medical emergencies abroad call +44 (0) 207 748 8908.
For other claims, download and submit a claims form.
Before calling, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you call.
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