TUI travel insurance overview
Household name TUI is the UK’s biggest travel company, probably best known for its beach and poolside package holidays. You can read our review of its holidays here.
TUI Direct is available online from TUI insurance.
TUI Retail (single trip only) is available in TUI branches, via the TUI call centre and online when booking a holiday. It is usually purchased alongside a holiday but can be purchased separately in branch or through the TUI call centre.
Both TUI policies are underwritten by AXA Insurance UK plc.
- Find out more: the best and worst travel insurance
How good is TUI travel insurance?
How we analyse travel insurance
We analyse and rate 52 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and weight it accordingly when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact on the overall policy score.
Should you buy TUI travel insurance?
We've rated hundreds of policy details to come up with a combined expert policy score.
In detail: every part of TUI's travel insurance rated
Table last updated in June 2021. Next update in June 2022.
To see how TUI's travel insurance compares with other policies check out our guide on the best and worst travel insurance.
Is TUI's travel insurance coronavirus proof?
We contacted 86 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation; or having to cancel because of government advice.
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
TUI travel insurance: how can I claim?
For emergency medical assistance call +44 0203 285 7998.
To make a claim call 0330 024 8094.
Before calling for cancellation claims, you should contact TUI directly to seek a refund or to move your trip.
You'll need your policy document when you call.
- Find out more: how to claim on your travel insurance
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