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TUI travel insurance review

Read Which?'s expert review of TUI's travel insurance. Find out how we rate TUI's policy and how it compares to dozens of other travel insurance providers.

In this article
TUI travel insurance overview How good is TUI travel insurance? Should you buy TUI travel insurance?
Is TUI's travel insurance coronavirus proof? TUI travel insurance: how can I claim? Get top money-saving tips from Which?

TUI travel insurance overview

Household name TUI is the UK’s biggest travel company, probably best known for its beach and poolside package holidays. You can read our review of its holidays here.

TUI Direct is available online from TUI insurance.

TUI Retail (single trip only) is available in TUI branches, via the TUI call centre and online when booking a holiday. It is usually purchased alongside a holiday but can be purchased separately in branch or through the TUI call centre.

Both TUI policies are underwritten by AXA Insurance UK plc.

How good is TUI travel insurance?

Policy name Policy type Max trip length Max age Policy score

Covid rating

 

(What's this?)

How well a policy covers you for typical coronavirus-related disruption. Ratings run from basic (worst) to low, superior and complete (best).

TUI Direct Annual and single trip 21 days (annual) / 93 days (single) 65 years old (annual) / 85 years old (single) Logged out score Superior
TUI Retail Single trip only 182 days 84 years old Logged out score Superior

 

How we analyse travel insurance

 

We analyse and rate 52 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and weight it accordingly when calculating our total policy score.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact on the overall policy score.

Should you buy TUI travel insurance?

We've rated hundreds of policy details to come up with a combined expert policy score.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

In detail: every part of TUI's travel insurance rated

   

Tui Direct

Retail

Weighting Policy element Details Rating Details Rating
Most important Medical expenses - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock
Most important Medical repatriation - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock
Most important Private healthcare covered in an emergency (if no alternative)? Logged out detail Logged out padlock Logged out detail Logged out padlock
Secondary Pre-existing medical conditions covered? Logged out detail Logged out padlock Logged out detail Logged out padlock
Secondary Dental treatment - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock
Other Hospitalisation cover - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock
Other GHIC excess waiver Logged out detail Logged out padlock Logged out detail Logged out padlock

Table last updated in June 2021. Next update in June 2022.

To see how TUI's travel insurance compares with other policies check out our guide on the best and worst travel insurance.

Is TUI's travel insurance coronavirus proof?

We contacted 86 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.

Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation; or having to cancel because of government advice.

We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

TUI travel insurance: how can I claim?

For emergency medical assistance call +44 0203 285 7998.

To make a claim call 0330 024 8094.

Before calling for cancellation claims, you should contact TUI directly to seek a refund or to move your trip.

You'll need your policy document when you call.

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