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21 October 2020

Virgin Media broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Virgin Media broadband – including whether to sign up for one of its deals
WhichEditorial team

Virgin Media is the second-biggest broadband provider in the UK, but that doesn't necessarily make it the best. Its extensive fibre network, plus TV, phone and mobile services mean it can challenge BT. But in the past its quest to be the best broadband provider has been hit by poor scores for customer service. Has this changed in our latest survey?

Use Which? Switch Broadband to find the best Virgin Media broadband deal for you.

Virgin Media broadband review

In this in-depth review of Virgin broadband, we'll:

  • give you a full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • show you how Virgin Media compares with all the other major internet service providers (ISPs), including BT, Sky and TalkTalk
  • tell you what real Virgin Media broadband customers say about their experiences
  • assess the equipment on offer from Virgin Media
  • explore Virgin Media's latest deals and offers
  • reveal the level of complaints made to Ofcom by Virgin Media customers.

You can also find your ideal deal by comparing all of Virgin Media's broadband packages.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now to unlock the table.

Virgin Media broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important., so we only give the award to companies we feel charge a reasonable price for their services. If they charge too much, they're not eligible to be Which? Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers - discover which two providers impressed most in our latest survey.

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