By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion.
B&Q kitchens review - by owners and experts
Hannah has almost three years of experience overseeing surveys, product testing and investigations around home improvements and pet care.
B&Q sells a wide range of traditional, contemporary and shaker kitchens under its GoodHome brand.
It has two core ranges – the Caraway and Caraway Innova – which are both flat-pack. The Caraway Innova was created specifically for handleless kitchen cabinets.
Read on to find out how B&Q kitchens performed in our lab tests, and how satisfied owners are with their purchase.
See how B&Q compares with other leading companies in our analysis of the best kitchen brands.
How we test our kitchens
In the lab
We buy all of our kitchens at market price and send them to a specialist laboratory, where experts run 19 tests across four key areas.
Our surveys
The writer and editor have no contact with the brands, laboratory, or survey respondents during the testing process.
Editorial independence
We survey Which? Connect members and the UK public who've bought a kitchen in the past 10 years. We never ask people to test kitchens for us.
More than just reviews
Which? members can also access our expert kitchen planning, budgeting, and money-saving tips.
B&Q kitchens overall scores
If you're considering buying a B&Q kitchen, discover how the brand performed in our assessments.
Log in or join Which? to reveal the results for B&Q.
Range | Overall score | Lab score | Customer score |
|---|---|---|---|
| GoodHome Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | ||
| GoodHome Caraway Innovo | |||
Sign up to reveal
Get instant access to this and all our scores and recommendations
Unlock tableDigital £8.99 per month, cancel any time.
Already a member? Log in
Table notes: Overall score is based on a lab assessment of units and a customer survey of 4,580 Which? Connect members and members of the UK public, conducted online in February and March 2025. B&Q sample size: 477.
We tested 21 kitchen ranges from various brands, and the best kitchen achieved an overall score of 82%. The top nine all scored over 75%.
At the bottom end of the table, the lowest-scoring kitchen earned 59%. Eight kitchens from four brands all got scores of less than 70%.
One of the B&Q kitchen ranges scored six percentage points higher than the other.
B&Q kitchens lab test scores
Will a B&Q kitchen stand up to everyday use? Our expert lab assessments are designed to test this.
Which? is fully independent, and we buy every kitchen we test, so you can be confident in getting an honest and unbiased review.
Log in or join Which? to reveal the results.
| Range | Lab score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| GoodHome Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | ||||
| GoodHome Caraway Innovo | |||||
Sign up to reveal
Get instant access to this and all our scores and recommendations
Unlock tableDigital £8.99 per month, cancel any time.
Already a member? Log in
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas: quality of units, loading shelves, drawers and runners, and hinges. Ratings are combined to create an overall assessment score.
Our lab scores for all the kitchens we tested ranged from 89% to just 54%.
Two kitchen ranges from two different brands failed our hinges test.
Find out how we test kitchens in our lab.
B&Q kitchens customer score
Want to be confident that B&Q is a reliable kitchen supplier? We spoke to people with a B&Q kitchen to find out how owners rate them.
Log in or join Which? to find out what B&Q customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in |
| Quality of build | |
| Quality of finish | |
| Durability | |
| Value for money | |
| Customer service |
Sign up to reveal
Get instant access to this and all our scores and recommendations
Unlock tableDigital £8.99 per month, cancel any time.
Already a member? Log in
Table notes: Customer score and star ratings based on an online survey of 4,580 people Which? Connect members and members of the UK public in February and March 2025. Customer score is a combined score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend. B&Q sample size: 477.
Our top two scorers achieved outstanding scores of 80% overall in our customer survey.
At the other end of the table, two brands scored less than 70% overall, and three got two-star ratings for customer service.
Revealed: The top kitchen brands falling short on customer service
How well do B&Q kitchens last?
As well as asking B&Q customers to rate their kitchens, we also asked them to share whether their kitchen showed any signs of damage or wear and tear.
We only asked people who reported buying their kitchen between 2015 and 2021, to get a sense of how they hold up in the long term.
Log in or join Which? to find out what B&Q customers told us.
| % of kitchens showing signs of damage or wear and tear | % of kitchens that required repairs | |
|---|---|---|
| B&Q | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | |
| Average | ||
Sign up to reveal
Get instant access to this and all our scores and recommendations
Unlock tableDigital £8.99 per month, cancel any time.
Already a member? Log in
Table notes: Damage and repairs based on an online survey of 2,496 people Which? Connect members and members of the UK public who reported buying a kitchen between 2015 and 2021, conducted in February and March 2025. B&Q sample size: 220.
On average, across all the brands we collected data for, 44% of survey respondents reported that their kitchen was showing signs of damage or wear and tear after at least five years of ownership.
The most common issues were scratches on the cabinet finish (15%) and soft-close mechanism failures (12%).
In contrast, just 34% of owners from the most reliable brand reported damage to their kitchen.
Looking for a new oven, fridge or washing machine that will go the distance? Here's how to buy the best kitchen appliances
B&Q kitchen costs
To find out how much you can expect to spend, we set up mystery shopping appointments to source prices for all the kitchens we test.
| Kitchen | Range | Price | Discount applied |
|---|---|---|---|
| GoodHome Caraway | Artemisia Matt White | £4,799 | 0% |
| GoodHome Caraway Innovo | Stevia Handleless Matt Sandstone | £4,154 | 0% |
Table notes: Price data is for a 12 unit kitchen, including handles, cornices, plinths, pelmets and end panels. Prices include VAT and sales discounts. Installation is not included. Prices were collected in May 2025, and are subject to change.
Mystery shopping methodology: We found the middle-priced range for each kitchen carcass we test (based on the median average), then attended design appointments with every brand, posing as a customer looking to buy a new kitchen. We asked brands to provide us with prices for the selected ranges in a 12 unit kitchen, without any additional accessories (such as worktop, sink, taps or appliances).
We were quoted between around £4,000 and £5,000 for the B&Q kitchens we designed.
Please note that this estimate is based on one design appointment and should only be used as an indicator of how much you can expect to pay. You may be quoted a different price.
Installation is not included.
Find out how much the whole project will cost – including installation, appliances, flooring tiling and decoration – in our guide to how much a new kitchen costs
B&Q kitchen design service
B&Q offers free design appointments either in person or online. You can book these appointments through the B&Q website.
They can also send out a team of technicians to measure your kitchen if you're not able to, which costs £50 (refundable if you go on to buy a B&Q kitchen).
In our survey, 202 B&Q customers reported having used its design service.
We asked them to rate their experience and tell us whether they have any issues with their kitchen as a result of poor planning.
Log in or join Which? to see what they said.
Read our guide to kitchen planning and layout ideas and discover 7 things people regret most about their kitchen design
B&Q kitchen installation
There are three ways to install your B&Q kitchen: doing it yourself, using the B&Q fitting service, or finding your own fitter.
Fitting it yourself
Both of B&Q’s units come flatpacked.
Our labs tried installing both kitchens to assess how easy it is.
Log in or join Which? to reveal the results.
Does B&Q install kitchens?
Yes. B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost.
In our survey, 125 B&Q customers reported using the brand's installation service.
We asked them to rate their experience, including whether or not they had any issues.
Log in or join Which? to find out about their experience.
Compare the services of Magnet, Wren and more in our assessment of the best kitchen fitters.
If you'd prefer to use an independent installer, use Which? Trusted Traders to find a reliable kitchen fitter near you:
The Which? verdict
Log in to or join Which? to see the pros and cons of B&Q kitchens
.
View the various styles and finishes available online at diy.com
B&Q kitchens guarantees
B&Q offers a 25-year guarantee on its GoodHome kitchen cabinets. The guarantee also applies to door and drawer fronts, cabinet panels, cornices, pelmets, plinths, hinges, worktops and drawers.
It excludes appliances (guarantees for these are manufacturer-specific), taps, sinks, internal and external storage, bins, cabinet accessories, handles, under-cabinet lighting and cabinet hanging brackets.
Find out how other companies perform in our guide to the best and worst kitchen brands.
This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved