Best kitchen brands
By Liz Ransome-Croker
Article 6 of 13
If you're considering buying a kitchen from online retailer DIY Kitchens, first find out what its customers think of its kitchens and customer service, and whether it was eligible for a Best Buy.
We've spoken to more than 3,000 kitchen customers to find out what they have to say about the brand of kitchen they have bought. This means we've been able to rate big-name brands including B&Q, Homebase, Ikea and Magnet.
Which? members can log in now to unlock the tables below and see how DIY Kitchens was rated by it's customers for its durability, quality of products and finish, customer service and value for money. You can also read comments from DIY Kitchens customers.
Logging in will reveal whether DIY Kitchens scored highly enough in our survey to be assessed in the lab by experts, and whether it made the cut to be a Which? Best Buy - only three brands were worthy.
If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.
DIY Kitchens customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Go to best and worst kitchen brands to find out how DIY Kitchens fitted kitchens compare with those from other brands.
DIY Kitchens installation
We weren't able to rate DIY Kitchens' own kitchen installation in our customer survey as it doesn't offer this service. 38% of DIY Kitchens' customers fitted the kitchen themselves and 34% had it installed by another company or installer.
See how other kitchen brands, including Homebase and Wickes, were rated for installation by visiting our kitchen installation page.
If you’re tempted to tackle fitting a kitchen yourself, then make sure you have the best tools at hand. Check out our latest drill reviews to find out which ones will handle the toughest tasks.
Click through our gallery to see a range of DIY Kitchens kitchens across different prices and styles, including modern and traditional kitchens.
DIY Kitchens is an online company with one showroom in West Yorkshire. It sells a wide range of styles, including bespoke painted, handleless, shaker and inframe kitchens, most in a large variety of colours and finishes. It can also create bespoke colours.
If you can't get to the showroom, you can take a virtual tour of it online. You can also view kitchens from real customers and also order door, carcass and worktop samples online.
Planning/design service: It doesn't have any kitchen designers or a design service. It does have an online planner (http://planner.diy-kitchens.com/plan/range/), although this is still in the testing phase. You can also send the company a plan or quote you have from elsewhere and it says it will give you a revised quote based on one of its kitchens.
Installation: DIY Kitchens doesn't offer any installation services, so you'll have to find your own installer, or fit it yourself.
Kitchen appliances, flooring and tiles: Large kitchen appliances from a range of brands - visit our home appliances page to find the best appliances for you. It doesn't sell kitchen flooring or wall tiles.
Which? kitchen survey and assessments
To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.
In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.
See how the brands compared in our customer survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.