Best kitchen brands
Howdens Joinery kitchens
By Liz Ransome-Croker
Article 8 of 13
From the quality of its kitchens to its customer service, find out how Howdens Joinery customers rate this kitchen firm, and whether its kitchen units made the grade to be considered Best Buys
Howdens Joinery was the most readily purchased kitchen brand in our survey of 3,443 kitchen owners - 19% of people we surveyed have bought one of its kitchens. But were they satisfied with the end results?
Which? members can log in now to unlock the tables below and see how Howdens Joinery was rated by its customers for its value for money and customer service, overall durability, quality and finish of products, as well as the durability and quality of its separate components. You can also read comments from Howdens Joinery kitchen owners.
Logging in will reveal whether Howdens Joinery scored highly enough to be rated in our survey to be assessed in the lab by experts, and whether its units made the cut to be a Which? Best Buy - only three brands were worthy.
If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.
Howdens Joinery customer satisfaction survey results
In our survey, we ask people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Visit our page on the best and worst kitchen brands to see how Howdens Joinery kitchens compare with other brands.
Howdens Joinery kitchen units, doors, drawers and worktops
This time, in our survey, we also asked people to rate the quality and durability of different components of the kitchen they bought, as well as overall.
Howdens Joinery kitchens installation
As Howdens Joinery only sells directly to kitchen installers, it doesn't have an in-house kitchen installation service that we can rate through our survey.
You can see how other kitchen brands, including Homebase and John Lewis, were rated for installation by visiting our kitchen installation page.
Howdens Joinery kitchens
Click through our gallery to see a range of Howdens Joinery kitchens across different styles, including modern and traditional kitchens.
Howdens Joinery is a trade-only business, so sells kitchens directly to tradespeople. If you want a Howdens Joinery kitchen, you'll need to find an installer yourself. You can still view the kitchens online or through a brochure as well as receive design advice (see details below).
It has 16 kitchen design ranges (called 'families' by Howdens Joinery) that incorporate a choice of eight door styles. Each has a number of different colour and finish options. The company also supplies Lamona kitchen appliances, taps and sinks, which are exclusive to Howdens Joinery.
But how did Howdens Joinery kitchens do in our survey? Find out by logging in.
Planning/design service: Free design service at home, which you'll need to organise through your chosen installer. Once it's organised, the designer will come to measure up and advise on what will suit your needs. You will then need to visit your local Howdens Joinery depot with your installer to see the plans. There isn't design software available, but you can view images and a video of your kitchen design online.
Installation: As Howdens Joinery is a trade kitchen supplier and doesn't recommend installers, you'll need to find one yourself, although Howdens Joinery can guide you through the process.
Kitchen appliances, flooring and tiles: Large kitchen appliances from Lamona (exclusive to Howdens Joinery). Howdens Joinery doesn't supply wall tiles but does have a flooring range.
Which? kitchen survey and assessments
To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.
In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.
See how the brands compared in our survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.