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Best kitchen brands

John Lewis kitchens

By Liz Ransome-Croker

Article 10 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Discover what John Lewis kitchen owners think of the brand and its kitchen installation service, and whether its units made the cut to be a Best Buy.

We've compiled the views of 3,443 Which? members on their kitchen, to calculate ratings and scores for all the major kitchen brands, including John Lewis. How does it measure up against big-name kitchen brands such as Howdens and Homebase?

Which? members can log in now to unlock the tables below and see how John Lewis was rated by customers for its durability, quality of products and finish - overall as well as for its separate components - customer service and value for money. 

You can also see how they rated its installation service, and read comments from John Lewis kitchen owners.

Logging in will also reveal whether John Lewis scored highly enough to be rated in our survey to be assessed in the lab by experts, and whether it made the cut to be a Which? Best Buy - only three brands were worthy.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.

John Lewis customer satisfaction survey results 

In our survey, we asked people how satisfied they are with the brand they bought from and whether they would recommend it to a friend. We combine these answers to create an overall customer score. 

We also ask customers to rate specific elements, including value for money and quality, from one to five stars.

John Lewis
Customer service Subscriber only content
Quality of products Subscriber only content
Quality of finish Subscriber only content
Value for money Subscriber only content
Visit our page on the best and worst kitchen brands to see how John Lewis kitchens compare with other brands.

John Lewis kitchen units, doors, drawers and worktops 

We also asked people to rate the quality and durability of different components of the kitchen they bought, as well as overall. 

Log in or join Which? to unlock John Lewis's kitchen component ratings.
John Lewis kitchen cupboards, doors, drawers and worktops
Quality of cupboards Quality of doors Quality of drawers Quality of worktops Durability of cupboards Durability of doors Durability of drawers Durability of worktops
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

John Lewis kitchens installation 

In our survey, we also asked kitchen owners about the installation process, including rating the speed of installation, the quality, mess made and the communication from the installer, to see whether it was hassle-free or a total pain.

Log in or join Which? to unlock John Lewis's installation ratings, including mess during installation, resolving problems, and quality of installation and finish.

John Lewis customer ratings for installation
Customer score Arranging Speed Installation quality and finish Mess during and after installation Keeping to arranged times Communication Resolving problems
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

See how John Lewis kitchens compare with other brands for installation by visiting our kitchen installation page.

John Lewis kitchens 

Click through our gallery to see a range of John Lewis kitchens across different prices and styles, including modern and traditional kitchens.

John Lewis's range of 10 kitchens styles includes traditional and modern designs, many of which are available in a number of paint colours. Its kitchens are made bespoke to meet your requirements, so no two John Lewis kitchens are the same. 

Its own-brand kitchens can also be complemented by German brand Alno's kitchens. All drawers and doors come with soft-close dampers as standard and are detachable for cleaning. 

You can look at John Lewis fitted kitchens in all of its stores, except for John Lewis Trafford, Knight & Lee, Southsea, Exeter, Heathrow and St Pancras International, and At Home branches.

Cost of a mid-range John Lewis kitchen: Log in now to discover how much a mid-range John Lewis kitchen cost when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock John Lewis's scores and our kitchen costs page, where you can see how John Lewis compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

Planning/design service: Not included in the standard service but done by a designer or agent at your home for an extra £50, which is refundable if you do buy a John Lewis kitchen. John Lewis doesn't offer planning software, but you can get a free one-to-two-hour consultation in store, which can be booked ahead of time.

Installation: Optional fitting service at extra cost. It's not carried out by John Lewis installers, but is organised by the company. All units come pre-assembled, and some elements, such as mantles, come custom-made.

Kitchen appliances, flooring and tiles: Large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted at extra cost - visit our home appliances page to find the best appliances for you. 

Which? kitchen survey and assessments 

To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.

In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey. 

See how the brands compared in our survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.