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Best kitchen brands

John Lewis kitchens

By Liz Ransome-Croker

Article 10 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Discover what John Lewis kitchen owners think of the brand and its kitchen installation service, and whether its units made the cut to be a Best Buy.

We've compiled the views of more than 2,000 Which? members on their kitchens and sent kitchen units from all the major kitchen brands, including John Lewis, to the lab. How does it measure up to other big-name kitchen brands such as Wren Kitchens and Howdens?

Which? members can log in now to unlock the tables below and see how John Lewis was rated by customers for its durability, customer service and value for money, as well as how its units fared in our lab tests. 

Logging in will also give you access to comments from customers revealing their first-hand experience, and reveal what its customers think of its installation service.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.

This will also give you access to our best and worst kitchen brands page to see how Ikea compares to its rivals.

John Lewis kitchen units 

Log in now to reveal the results in this table as well as all of the information on this page.

John Lewis kitchen units lab test results
Unit Lab score Quality Loading shelves, drawers and doors Drawers and runners Hinges
Cam & Dowel Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
City Line Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Glue & Dowel Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ratings are overall and encompass a number of different assessments

Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.

When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.

To find out more about exactly how we assessed kitchen units in our lab see our page on how we test kitchen units.

John Lewis customer satisfaction survey results  

Log in now to find out how John Lewis was rated by its customers.

John Lewis kitchens survey ratings
Customer score Subscriber only content
Customer service Subscriber only content
Durability Subscriber only content
Value for money Subscriber only content

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.

We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.

Visit our page on the best and worst kitchen brands to see how John Lewis compares with other all of the other brands.

John Lewis kitchen doors, worktops and drawers 

John Lewis kitchen doors, worktops and drawers
Quality of doors Quality of worktops Durability of doors Durability of worktops Durability of drawers
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

We also asked people to rate the durability of different components of the kitchen they bought, as well as the quality of worktops and doors.

Visit our page on the best and worst kitchen brands to see how kitchen owners also rated different materials for these components for quality and durability.

John Lewis kitchens installation 

John Lewis kitchens customer installation ratings
Customer score Arranging Speed Installation quality and finish Mess during and after installation Keeping to arranged times Communication Resolving problems
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

As well as asking customers about their experience with buying a kitchen, we also asked them about the installation service.

Log in or join Which? to see what John Lewis's customers had to say about its installation service.

You can also visit our kitchen installation page to see how John Lewis's star ratings companies to the other brands we were able to rate, including Magnet and Wren Kitchens.

John Lewis kitchens customer comments 

As well as rating the brands, we asked customers to give us more details about their experiences. 

Log in now to find out what John Lewis's customers had to say about the brand, or join Which? to gain access immediately to all of this and more.

John Lewis kitchens 

John Lewis's range of kitchen styles includes traditional and modern designs, many of which are available in a number of paint colours. Its kitchens are made bespoke to meet your requirements, so no two John Lewis kitchens are the same. 

Its own-brand kitchens can also be complemented by German brand Alno's kitchens. All drawers and doors come with soft-close dampers as standard and are detachable for cleaning. 

You can look at John Lewis fitted kitchens in all of its stores, except for John Lewis Trafford, Knight & Lee, Southsea, Exeter, Heathrow and St Pancras International, and At Home branches.

Cost of a mid-range John Lewis kitchen: Log in now to discover the price of a mid-range John Lewis kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock John Lewis’s scores, as well as our kitchen costs page, where you can see how John Lewis compares on price with other kitchen brands and how we collected these prices. 

You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

Planning/design service: Not included in the standard service but done by a designer or agent at your home for an extra £50, which is refundable if you do buy a John Lewis kitchen. John Lewis doesn't offer planning software, but you can get a free one- to two-hour consultation in store, which can be booked ahead of time.

Installation: Optional fitting service at extra cost. It's not carried out by John Lewis installers, but is organised by the company. All units come pre-assembled, and some elements, such as mantles, come custom made.

Kitchen appliances, flooring and tiles: Large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted at extra cost - visit our home appliances page to find the best appliances for you. 

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