Best kitchen brands
By Liz Ransome-Croker
Article 11 of 13
Find out how Magnet kitchen customers rate it for customer service, quality, durability and value for money. Also find out whether it was rated highly enough to be eligible for Best Buy status.
We've compiled the views of 3,443 Which? members on their kitchens, to calculate ratings and scores for all the major kitchen brands, including Magnet.
Which? members can log in now to unlock the tables below and see how Magnet was rated for by its customers for its durability, quality of products and finish - overall as well as for its separate components - customer service and value for money.
You can also see how they rated its installation service, and read comments from Magnet kitchen owners.
Logging in will also reveal whether Magnet scored highly enough in our survey to be assessed in the lab by experts, and whether it made the cut to be a Which? Best Buy - only three brands were worthy.
If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.
Magnet customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Visit our page on the best and worst kitchen brands to see how Magnet kitchens compare with those from other brands.
Magnet kitchen units, doors, drawers and worktops
This time, in our survey, we asked people to rate the quality and durability of different components of the kitchen they bought, as well as overall.
Magnet kitchens installation
We also asked kitchen owners in our survey about the installation process, and asked them to rate the speed of installation, the quality, mess made and the communication from the installer, to see whether it was hassle-free, or a total pain.
See how Magnet kitchens compare with other brands for installation by visiting our kitchen installation page.
Click through our gallery to see a range of Magnet kitchens across different styles, including modern and traditional kitchens.
Magnet has more than 50 kitchens in its range. You can view them online grouped by price, style (modern, traditional or shaker), cabinet finish and/or colour.
All Magnet kitchens are made to order, and Magnet offers what it calls a 'Full Circle Service' to help you through the process of buying and installing your kitchen (see details below). This includes an aftercare service called Smart Care, where Magnet will provide information on caring for your kitchen as well as checking it's all fitted correctly.
Cost of a mid-range Magnet kitchen: Log in now to discover the price of a mid-range Magnet kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.
This will also unlock Magnet’s scores and our kitchen costs page, where you can see how Magnet compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Planning/design service: Magnet offers a free design service at home, where a designer will measure up and discuss what is best for your needs. You'll then need to go in store to see your design, which you can talk through with the designer to make sure it's fully personalised. You can also book an appointment to go in-store for advice, and use Magnet's online kitchen planner to play around with designs before or after an appointment.
Installation: An optional fitting service where the entire process is managed and carried out by Magnet fitters, at an extra cost.
Kitchen appliances, flooring and tiles: Large kitchen appliances from a range of brands, all fitted at extra cost - visit our home appliances page to find the best appliances for you. Magnet doesn't sell flooring or wall tiles.
Which? kitchen survey and assessments
To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.
In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.
See how the brands compared in our survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.