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Updated: 23 Nov 2021


Package holiday company 86% City break provider 84% Villa holiday provider 79%
Which? Team

Who is Jet2Holidays?

Jet2Holidays offers affordable city breaks and resort package deals to a wide range of European destinations such as Crete, Tenerife and Rome. Flights depart from 10 regional airports across the UK, including London Stansted, Leeds Bradford and Manchester.

Which? verdict

A Which? Recommended Provider for its package holidays and city breaks, Jet2Holidays is a reliable choice and refunds quickly if anything goes wrong.

Jet2Holidays refund and cancellation policy rated

With various ways your holiday can be disrupted or cancelled, from traffic lights changing to a future lockdown, it’s crucial you book with a provider that has an excellent flexible booking policy. Which? analysis of more than 80 holiday company policies found Jet2 has one of the best.

You’ll get your money back for lockdowns, if the country you are travelling to is moved from green to amber and you’re unvaccinated, as well as if you have to quarantine at your destination. 

Jet2Holidays customer ratings

WRPAvg price per day: short haul/long haulAccommodationCustomer serviceDescription matching realityHoliday repOrganisation of holidayValue for moneyCustomer score
Package holiday provider
City break provider
Villa holiday ptovider


If you want to see how Jet2Holidays measures up to its rivals, read more on our best and worst package holiday providers, city break providers and villa holiday providers pages.

What's Jet2Holidays like?

Jet2Holidays competes with Tui to whisk holidaymakers to their favourite fly-and-flop resorts, but there’s no contest as to who customers prefer. Jet2Holidays outdid Tui in four categories in our survey of package travel companies: the organisation of the holiday, accommodation, customer service and holiday reps. Sitting at the top of the table, it shares its excellent customer score with luxury brand Kuoni, whose holidays are, on average, twice the price.

Jet2Holidays’ reasonably priced breaks matched customers’ expectations, and the company scored four out of five stars for value for money – so it won’t disappoint. Several customers were pleased there were no hidden extras, and that they didn’t have to pay money on top for hold luggage. Other travellers mentioned the free bag check-in at resorts, where luggage is collected on the last day of the holiday from the hotel and reunited with you back in the UK.

Jet2Holidays also excels in other types of trips, in particular city breaks and villa holidays. The company appears to be taking hold of the travel market and that could be down to its service. As one customer put it, Jet2’s holidays are ‘expertly organised and flawlessly delivered’. Another commented on its ‘refreshingly good service’. It’s worth noting though, that on villa holidays, Jet2 was only rated three stars out of five in each category. That said, it beat most competitors and ended up in joint second place in our results table. 

Should I book with Jet2Holidays?

Absolutely. Jet2Holidays has proven itself to be a leader of the pack for customer service and inexpensive quality holidays. And although it was beaten in our villa holiday table by Villa Plus – by only 1% on customer score – Jet2Villas is more trustworthy in a crisis. All villa breaks are covered under the Package Travel Regulations so your money is safe.