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7 May 2021


Package holiday company 86% City break provider 84% Villa holiday provider 79%
Which? Team

Who is Jet2Holidays?

Jet2Holidays offers affordable city breaks and resort package deals to a wide range of European destinations such as Crete, Tenerife and Rome, as well as further afield to the likes of New York. Flights depart from nine regional airports across the UK, including London Stansted, Leeds Bradford and Manchester.

Which? verdict

A Which? Recommended Provider for its package holidays and city breaks, Jet2Holidays is a reliable choice and refunds quickly if anything goes wrong.

Jet2Holidays customer ratings

WRP Avg price per day: short haul/long haul Accommodation Customer service Description matching reality Holiday rep Organisation of holiday Value for money Customer score



If you want to see how Jet2Holidays measures up to its rivals, read more on our best and worst package holiday providers, city break providers and villa holiday providers pages.

What's Jet2Holidays like?

Jet2Holidays competes with Tui to whisk holidaymakers to their favourite fly-and-flop resorts, but there’s no contest as to who customers prefer. Jet2Holidays outdid Tui in four categories in our survey of package travel companies: the organisation of the holiday, accommodation, customer service and holiday reps. Sitting at the top of the table, it shares its excellent customer score with luxury brand Kuoni, whose holidays are, on average, twice the price.

Jet2Holidays’ reasonably priced breaks matched customers’ expectations, and the company scored four out of five stars for value for money – so it won’t disappoint. Several customers were pleased there were no hidden extras, and that they didn’t have to pay money on top for hold luggage. Other travellers mentioned the free bag check-in at resorts, where luggage is collected on the last day of the holiday from the hotel and reunited with you back in the UK.

Jet2Holidays also excels in other types of trips, in particular city breaks and villa holidays. The company appears to be taking hold of the travel market and that could be down to its service. As one customer put it, Jet2’s holidays are ‘expertly organised and flawlessly delivered’. Another commented on its ‘refreshingly good service’. It’s worth noting though, that on villa holidays, Jet2 was only rated three stars out of five in each category. That said, it beat most competitors and ended up in joint second place in our results table. 

Did Jet2Holidays refund customers during the coronavirus crisis?

Jet2Holidays reassuringly offered refunds to the majority of its passengers. The only issue customers highlighted was inflated prices when they tried to rebook cancelled holidays for the following year – something the company put down to supply and demand. Despite this, you can feel assured that your money will be returned if things go wrong.

Should I book with Jet2Holidays?

Absolutely. Jet2Holidays has proven itself to be a leader of the pack for customer service and inexpensive quality holidays. And although it was beaten in our villa holiday table by Villa Plus – by only 1% on customer score – Jet2Villas is more trustworthy in a crisis. All villa breaks are covered under the Package Travel Regulations so your money is safe.