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7 May 2021


Package holiday company 80% Escorted tour provider 79%
Which? Team

Who is Saga? 

Providing a wide range of holidays for the over-50s, Saga offers escorted tours and package holidays to short-haul and long-haul destinations. And if you’re holidaying alone, no problem. Saga is also well known for its solo breaks, going out of its way to make single travellers feel safe and comfortable – from a meet-and-greet service at the airport to welcome drinks with other solo vacationers. Holiday destinations to choose from include places not too far from home such as the Costa del Sol and Madeira, as well as further away India, Canada and Africa. To book, head online or pick up the phone.

Which? verdict 

A reliable holiday provider for travellers aged 50 and above. You’re in safe hands with Saga. And with lots of extra add-ons as standard, escapes are made easy.

Saga customer ratings

Avg price per day: short haul/long haul
Customer service
Description matching reality
Holiday rep
Organisation of holiday
Value for money
Customer score


If you want to see how Saga measures up to its rivals, read about the best and worst travel companies on our package holiday and escorted tour provider pages.

What’s Saga like?

Saga offered its first holiday back in 1951 – a seaside excursion exclusively for retired people. Since then, its range of trips has expanded considerably, but the clientele remains much the same. And these travellers appear to be a happy bunch, resulting in Saga being awarded a Which? Recommended Provider as a package holiday company. 

Seen to be going that extra mile to help those booking a package holiday, this was reflected in its five stars out of five customer service score. Customers also rated Saga four out of five stars for customer service as an escorted tour company. Indeed, Saga scored fours and fives across the board, cementing its reliability for those over 50 looking for a stress-free booking. One customer reckoned Saga ‘takes the worry out of travelling’, with another adding that the company provided ‘peace of mind’ and ‘security’ for solo-traveller trips.

Saga offers lots of add-on extras too, which take some of the hassle out of holidays. These include affordable travel insurance, porterage of your luggage at the accommodation, visas and private transfers from your home to the airport on long-haul holidays. On all European holidays, short excursions are also included free of charge.

Did Saga refund customers during the coronavirus crisis?

Appreciating that much of its clientele could be in the vulnerable group and therefore taking a cautious approach, Saga seemed to refund people from the get-go. Saga initially struggled to issue them quickly, but customers were offered their money back without quibble.

Should I book with Saga?

If you want the reassurance of booking with an over-50s specialist, Saga is the ideal choice. However, you could also try Trailfinders, especially if you’re interested in escorted and self-guided tours. Holidays may prove a bit pricier, but you’ll benefit from a tailor-made trip to suit your specific needs.