is a well-known online booking site that allows you to take a self-assembly approach to planning your holiday. From UK staycations to European city and beach breaks, as well as escapes to exotic shores, its website boasts thousands of properties in destinations worldwide.
DIY holiday booking site Expedia generally performs its function well, but look elsewhere if you require more tailored support.
There are many ways your holiday can go wrong at the moment, from the government changing the traffic light rating, to NHS test and trace requiring you to self-isolate.
Expedia provides some cover, like a refund if the destination moves to the red list. Which? rated Expedia with an Amber status (our middle category) when we compared 80+ holiday company booking policies, because of inflexibility if your destination is downgraded to amber from the government’s green list. Expedia was previously taking two months or more to refund customers for cancelled holidays. It now says it has sped up this process.
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Online service provider Expedia allows you to mix and match, so you can choose hotels, self-catered accommodation and flights to get the ideal holiday for your needs. And because there’s no set airline or hotel brand to pick from, your choice feels unlimited: you won’t be forced into accepting inconvenient flight times, as there’ll usually be an alternative. It’s certainly a popular model for customers. One told us: ‘It was easy to book with great choice and great service’. Another added: ‘It was easy to find an appropriate holiday on the website’.
Expedia is a no-frills holiday provider though, so the company won’t be rolling out the red carpet for you or going that extra mile, but it does offer value for money on beach/resort package holidays. In our survey of package holiday companies, customers scored Expedia four out of five stars for value, despite it not being the cheapest online travel agent in our results table. For city breaks, however, Expedia gained a more average three stars for value for money. That said, no competitor scored higher than three stars in this category.
In general, Expedia performed well and sits in the top half of our results table for package holiday companies. Customers gave it an impressive four stars out of five for its accommodation, customer service and even holiday reps – only four companies achieved this latter score.
Expedia’s package bookings are easy to assemble and allow you to mix and match. However, their Covid cancellations and refunds policy didn't rival companies who scored green on in our Which? Holiday Checker.