I have to cancel my package holiday, what are my rights?

You may be in a situation where you have to cancel your holiday due to personal circumstances. If this happens, you do have options. Find out what they are here.

Administration fee

If you're unable to go on your holiday because of personal circumstances you have the right to transfer your holiday to someone else. 

Holiday companies can charge a reasonable administration fee to transfer the booking to someone else. 

Make sure you check the terms and conditions so you know the total cost that will be incurred when transferring the holiday.

Compensation through insurers

If you need to cancel your holiday, you're not legally entitled to a refund from the tour operator. 

But you may be able to claim back the cost of the holiday from your travel insurance provider.Check your travel insurance policy to see if you're entitled to compensation. 

Travel insurance will usually pay you compensation if you have to cancel or cut short your trip, because of illness, for example, or the death of a close relative.

Our Best Buy travel insurance policies all have a limit of at least £3,000.

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