Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover Santander provides. As the situation is changing rapidly, we recommend checking Santander's website before buying.
Find out more: coronavirus news and advice from Which?
Santander travel insurance overview
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander UK is one of the UK's leading personal financial services companies and one of the largest providers of mortgages and savings in the UK.
Santander Travel Insurance is arranged, administered and underwritten by Chubb European Group Limited.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from red up to green:
Is Santander's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate Santander's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
Santander travel insurance: how can I claim?
For medical emergencies abroad call +44 (0)207 173 7177.
To make a claim relating to cancellation, call 0800 519 9925 or from abroad +44 (0)1293 726 329.
Before calling, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you call.
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