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Age Co travel insurance review

Read Which?'s expert review of Age Co's travel insurance. Find out how we rate Age Co's policy and how it compares to dozens of other travel insurance providers

In this article
Coronavirus (COVID-19) travel insurance update Age UK travel insurance overview How Which? rates Age Co'stravel insurance
Age UK's travel insurance policy: is it good or bad? How we calculate customer and policy scores Get top money-saving tips with Which?

Coronavirus (COVID-19) travel insurance update

The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.

At the time of writing, Age Co was not selling travel insurance to new customers.

You can find the latest updates and advice in our dedicated Which? coronavirus information hub.

Age UK travel insurance overview

Age UK is a charity that supports older people, and offers insurance products for over-50s.

Its travel insurance policy is underwritten by Ageas.

How Which? rates Age Co'stravel insurance

 

To help you find the best travel insurance policy, Which? goes the extra mile to sort the best from the worst.

 

We survey thousands of real travel insurance customers to find out how they rate their insurer for customer satisfaction.

 

We also analyse and rate 22 different elements of annual and single-trip policies to create policy scores, helping you to judge the quality of your cover – and how an insurer compares to its competition.

 

We combine this into an overall score to highlight the insurers that offer great cover and service.

 

Which? members can login to see the results of our analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

Travel Insurance
AGE Co review
Overall Which? score
%
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of annual and single-trip policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Annual policy score
%
Which?'s rating of the quality this company's 'standard' annual travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
Single-trip policy score
%
Which?'s rating of the quality this company's 'standard' single-trip travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
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Age UK's travel insurance policy: is it good or bad?

In April 2019, we analysed and rated 22 of the most important elements of around 800 annual and single-trip travel insurance policies, to come up with an overall policy score.

We assess how important each individual element is when choosing and using a travel insurance policy, and weight it accordingly, to calculate our total policy score. Each element is given a star rating out of five.

Overall, 18 out of the 22 policy elements we analysed in Age Co's travel insurance earned a three-star rating or higher.

 

While six of Age Co's policy elements were given a full five-star rating, the majority of the features in its policy were given a three-star or more rating which indicates a comprehensive level of cover.

Policy element Details Rating Area covered
Medical expenses cover limit (£) Logged out detail Logged out detail Annual and single-trip
Cancellation/curtailment limit (£) Logged out detail Logged out detail Annual and single-trip
Travel delay - 12 hours limit (£) Logged out detail Logged out detail Annual and single-trip
Travel delay - maximum limit (£) Logged out detail Logged out detail Annual and single-trip
Baggage & belongings limit (£) Logged out detail Logged out detail Annual and single-trip
Money including cash limit (£) Logged out detail Logged out detail Annual and single-trip
Cash limit (£) Logged out detail Logged out detail Annual and single-trip

 

How we calculate customer and policy scores

In March 2019, we surveyed 4,471 members of the public asking them about their travel insurance provider.

We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

The total score combines both the customer score and policy score.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority.
  • Be available to the general public.
  • Have received 30 or more responses in our customer survey.
  • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.

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