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Direct Travel travel insurance review

Find out how Direct Travel is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
Direct Travel travel insurance review Direct Travel's travel insurance policy: is it good or bad?
How we calculate customer and policy scores Get top money-saving tips from Which?

Direct Travel travel insurance review

Direct Travel has been providing travel insurance for over 25 years.

It offers customers a UK-based 24/7 call centre and its policies are underwritten by Chaucer Syndicates Limited.

What you need to know about Direct Travel's travel insurance policy:

  • Upper age limit of 75
  • Cancellation and curtailment limit of up to £4,000
  • Baggage and belongings limit of up to £2,000

    Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

    Travel Insurance
    Direct Travel review
    Overall Which? score
    Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of annual and single-trip policy scores.
    Which? Customer Score
    Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
    Annual policy score
    Which?'s rating of the quality this company's 'standard' annual travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
    Single-trip policy score
    Which?'s rating of the quality this company's 'standard' single-trip travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
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      Direct Travel's travel insurance policy: is it good or bad?

      We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

      Each policy is rated to produce a Which? policy score as well as a customer score.

      Table last updated in November 2018. Next update in May 2019.

      Policy element Details Rating Area covered
      Medical expenses cover limit (£) Logged out detail Logged out detail Logged out detail
      Cancellation/curtailment limit (£) Logged out detail Logged out detail Logged out detail
      Travel delay - 12 hours limit (£) Logged out detail Logged out detail Logged out detail
      Travel delay - maximum limit (£) Logged out detail Logged out detail Logged out detail
      Baggage & belongings limit (£) Logged out detail Logged out detail Logged out detail
      Money including cash limit (£) Logged out detail Logged out detail Logged out detail
      Cash limit (£) Logged out detail Logged out detail Logged out detail

       

      How we calculate customer and policy scores

      We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

      We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

      The total score combines both the customer score and policy score.

      To qualify as a Which? Recommended Provider, an insurer must:

      • Be regulated by the Financial Conduct Authority.
      • Be available to the general public.
      • Have received 30 or more responses in our customer survey.
      • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.

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