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TSB travel insurance review

Find out how TSB is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
TSB travel insurance overview TSB's travel insurance policy: is it good or bad?
How we calculate customer and policy scores Get top money-saving tips from Which?

TSB travel insurance overview

TSB, who have been offering financial services since divesting from Lloyds Banking Group in 2013, offers "Pick and Protect" Travel insurance, both as a separate product and as part of a packaged bank account.

TSB Travel Insurance is underwritten by Aviva Insurance Limited

What you need to know about TSB's travel insurance:

  • Cancellation and curtailment limit of £5,000.
  • Baggage and belongings limit of £2,500.
  • Money limit of £500.

Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Travel Insurance
TSB review
Overall Which? score
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of annual and single-trip policy scores.
Which? Customer Score
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Annual policy score
Which?'s rating of the quality this company's 'standard' annual travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
Single-trip policy score
Which?'s rating of the quality this company's 'standard' single-trip travel insurance policy. We analysed 22 features of its cover to calculate the policy score.
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TSB's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in November 2018. Next update in May 2019.

Policy Element Details Rating Area Covered

Medical expenses cover limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip

Cancellation/curtailment limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Travel delay - 12 hours limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Travel delay - maximum limit (£)
Logged out detail Logged out detail Annual and Single-Trip
 

Baggage & belongings limit (£)
Logged out detail Logged out detail Annual and Single-Trip
 

Money including cash limit (£)
Logged out detail Logged out detail Annual and Single-Trip
 

Cash limit (£)
Logged out detail Logged out detail Annual and Single-Trip
 

 

How we calculate customer and policy scores

We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

The total score combines both the customer score and policy score.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority.
  • Be available to the general public.
  • Have received 30 or more responses in our customer survey.
  • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.

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