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Axa travel insurance review

Read Which?'s expert review of Axa's travel insurance. Find out how we rate Axa's policy and how it compares to dozens of other travel insurance providers.

In this article
Axa travel insurance overview How good is Axa travel insurance? Should you buy Axa travel insurance?
Is Axa's travel insurance coronavirus proof? Axa travel insurance: how can I claim? Get top money-saving tips from Which?

Axa travel insurance overview

In September 2021, AXA permanently stopped selling travel insurance directly to new customers. The policies rated in this review are now only accessible to existing customers.

AXA does continue to underwrite policies provided by numerous other brands - including the following, which we've reviewed: AA, Cedartree, Cover For YouHalifax (packaged account) and TUI.

Axa, which began in 1958, is one of the five largest travel insurers serving UK customers. It's also a household name when it comes to numerous other types of cover - such as car, home, and private health insurance.

How good is Axa travel insurance?

Policy name Policy type Max trip length Max age Policy score

Covid rating

 

 

(What's this?)

How well a policy covers you for typical coronavirus-related disruption. Ratings run from basic (worst) to low, superior and complete (best).

 

AXA Bronze travel insurance Annual and single-trip 30 days 74 years Logged out score Logged out detail
AXA Silver travel insurance Annual and single-trip 35 days 74 years Logged out score Logged out detail
AXA Gold travel insurance Annual and single-trip 45 days 74 years Logged out score Logged out detail

 

How we analyse travel insurance

 

We analyse and rate 52 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and weight it accordingly when calculating our total policy score.

Initially, we score all the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact on the overall policy score.

Should you buy Axa travel insurance?

We've rated hundreds of policy details to come up with a combined expert policy score.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

In detail: every part of Axa's travel insurance rated

   

Bronze

Silver

Gold

Weighting Policy element Details Rating Details Rating Details Rating
Most Important Medical expenses - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Most Important Repatriation - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Most Important Private healthcare covered? Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Secondary Pre-existing medical conditions covered? Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Secondary Dental treatment - limit per claim Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Other Hospitalisation cover Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock
Other GHIC excess waiver Logged out detail Logged out padlock Logged out detail Logged out padlock Logged out detail Logged out padlock

Table last updated in June 2021. Next update in June 2022.

To see how Axa's travel insurance compares to other policies check out our guide on the best and worst travel insurance.

Is Axa's travel insurance coronavirus proof?

We contacted 86 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.

Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation or having to cancel because of government advice.

We've rated insurers' coronavirus cover and explained what they offer including any relevant exclusions.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

Axa travel insurance: how can I claim?

For emergency medical assistance call +44 1737 815626.

To make a claim call 0330 024 1308. You can also make a claim online.

Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.

You'll need your policy document when you call.

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