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Mortgage lender reviews

Coventry Building Society mortgage review

By Dean Sobers

Article 5 of 17

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Coventry Building Society mortgage review

Find out how Coventry Building Society fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Coventry Building Society mortgage review

With more than 1.5 million customers, Coventry Building Society is the UK's third-largest mortgage lender.

Customer score

5th out of 25 mortgage lenders


Coventry Building Society claims that its staff don't work to sales goals or targets and are geared solely towards putting members first. The approach seems to be working, with Coventry appearing fifth in our mortgage comparison table

Coventry Building Society mortgage highlights

  • great for fixed deals
  • customers rate its query and complaint handling
  • some fee-free deals.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Coventry Building Society mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Coventry Building Society's customers say about it

'They treat each customer as an individual. Decisions are negotiated - not "computer says no"'

'I'm locked into a deal with penalties for moving elsewhere to get a better deal.'

'They helped me out when others wouldn't.'

'They are not one of the big banks and have no offices you can walk in to if you have any questions.'

'Good service. Never had any problems with them. Really helpful.'

'They have been ok, but interest is a little high.'

'No issues at all and clear statements. When I ring they are helpful.'

'I had to constantly chase up their own solicitors for progress.' 

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

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