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Mortgage lender reviews

HSBC mortgage review

By Dean Sobers

Article 8 of 17

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HSBC mortgage review

Find out how HSBC fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

HSBC mortgage review

HSBC offers a range of competitive mortgage deals and earns a respectable standing in our customer satisfaction table.


Customer score

10th out of 25 mortgage lenders


While its customer score of 68% isn't quite high enough to make HSBC a Which? Recommended Provider, it did steal the show in our pricing analysis – offering great fixed deals for borrowers with small and large deposits. It's no surprise that customers rated it highly for value for money.

HSBC mortgage highlights

  • decent customer score
  • clear statements
  • competitive mortgage deals.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

HSBC mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What HSBC's mortgage customers say about it

'Excellent service.'

'At the time of taking our my mortgage they had the best rate on the market with very low fees - but absolutely the worst customer service.'

'They don't bombard me with unwanted correspondence.'

'Would have liked to have been offered a better rate.'

'It's been very straightforward to arrange.'

'It has occasionally been difficult to get in touch with the correct person to deal with my issues.'

'Efficient, timely, great deals and awesome staff.'

'Application process was tortuous, but resulting mortgage is good value.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

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