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Mortgage lender reviews

NatWest mortgage review

By Dean Sobers

Article 12 of 17

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NatWest mortgage review

Find out how NatWest fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

NatWest mortgage review

NatWest achieves a customer score of 64%, placing it 11th (about half way down) in our mortgage-lender comparison table.


Customer score

Joint 11th out of 25 mortgage lenders


NatWest's scores decently overall in our Customer Score assessment. However, none of the lender's mortgage deals appeared in our top-10 tables for cost when we analysed the market in August.

NatWest mortgage highlights

  • lots of fee-free deals
  • rated well for service.
  • some frustration with lack of flexibility

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

NatWest mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What NatWest's mortgage customers says about it

'Great service and very competitive interest rates.'

'Have had no end of problems with them.'

'They don't bombard me with marketing.'

'Too restrictive on overpayments.'

'They were very efficient and fast to agree the mortgage as son as we found the house.'

'The mortgage seems a similar rate to other lenders so I can't complain, but I would prefer if it was cheaper - especially with the low interest rates we have at the moment.'

'They have been very good and fair throughout my time with them.'

'Good service and quick acceptance but currently paying a high amount.'

'They made the whole process very simple and if there are any problems they always do their best to solve it.'

'They have an inability to be flexible.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

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