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Mortgage lender reviews

Yorkshire Building Society mortgage review

Article 17 of 17

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Yorkshire Building Society mortgage review

Find out how Yorkshire Building Society fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Yorkshire Building Society mortgage review

Praised by its customers for providing value for money, flexibility and strong service, Yorkshire BS comes 3rd overall in our comparison table - with a Customer Score of 72%. 

Customer score

Joint 3rd out of 25 mortgage lenders


Yorkshire Building Society mortgage highlights

  • highly competitive for fixed-rate and discount deals
  • lots of zero-arrangement-fee deals
  • options to overpay.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Yorkshire Building Society mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Yorkshire Building Society's mortgage customers say about it

'Offer good mortgage products and also look after existing customers.'

'They haven't been helpful.'

'They're easy to deal with, consistent and fair.'

'They do everything I would expect of a provider except provide best buys to existing customers.'

'They have never let me down and always exceed my expectations.'

'They have good rates, and their offset feature is good, but customer service and admin is very slow.'

'What you see if what you get.Very trustworthy.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.