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Compare mortgage lenders

Before applying for a mortgage, compare your preferred lender against 24 others with our most recent mortgage satisfaction survey results.

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Compare mortgage lenders How to compare mortgage lenders Video: how to get a mortgage
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Getting the cheapest mortgage deal is probably your first priority, but when thousands of pounds are at stake customer service is important, too. Our mortgage provider comparison table combines real customer reviews with expert Which? analysis to help you find the right provider for you. 

Compare mortgage lenders

In June 2017 we surveyed 4,196 members of the general public about how satisfied they were with their mortgage lender. Here's what we found:

Compare Mortgage Lenders
Provider Clarity of statements How well provider deals with queries and complaints Ability to overpay/underpay or take payment holidays Transparency of charges Value Customer score
AA Mortgages 5 stars 5 stars 5 stars 5 stars 5 stars 85%
First Direct 5 stars 5 stars 5 stars 5 stars 4 stars 80%
Yorkshire BS 5 stars 4 stars 5 stars 4 stars 4 stars 72%
Nationwide BS 5 stars 4 stars 4 stars 4 stars 4 stars 72%
Coventry BS 4 stars 4 stars 4 stars 4 stars 4 stars 70%
TSB 4 stars 4 stars 4 stars 4 stars 4 stars 68%
Virgin Money 4 stars 4 stars 4 stars 4 stars 4 stars 68%
Barclays/Woolwich 4 stars 4 stars 4 stars 4 stars 4 stars 66%
Leeds BS 4 stars 4 stars 3 stars 4 stars 3 stars 66%
HSBC 4 stars 4 stars 3 stars 4 stars 4 stars 65%
Skipton BS 4 stars 4 stars 4 stars 4 stars 3 stars 64%
NatWest 4 stars 4 stars 3 stars 4 stars 3 stars 64%
Birmingham & Midshires 2 stars 3 stars 3 stars 3 stars 3 stars 64%
Santander 3 stars 4 stars 3 stars 4 stars 3 stars 64%
Clydesdale 4 stars 4 stars 3 stars 4 stars 3 stars 63%
Cheltenham & Gloucester 4 stars 4 stars 4 stars 4 stars 4 stars 63%
Halifax 4 stars 4 stars 4 stars 4 stars 3 stars 63%
Yorkshire Bank 4 stars 4 stars 3 stars 4 stars 4 stars 63%
Britannia BSa 4 stars 4 stars 4 stars 4 stars 4 stars 63%
Lloyds Bank 4 stars 4 stars 4 stars 4 stars 3 stars 61%
The Co-operative 4 stars 3 stars 4 stars 4 stars 3 stars 57%
Royal Bank of Scotland 3 stars 3 stars 3 stars 4 stars 3 stars 57%
Bank of Ireland 2 stars n/a n/a 3 stars 3 stars 51%
Kensington Mortgage Company 2 stars 3 stars n/a 3 stars 3 stars 46%
Northern Rock/NRAMb 2 stars 3 stars 3 stars 3 stars 2 stars 35%
Table Notes
n/a = sample size too small. Recommended providers in red. Average overall customer satisfaction score is 64%. a Britannia branded products are part of the Co-operative Bank's range of products. b Lender does not offer mortgages to new customers. Sample sizes: AA Mortgages (40), First Direct (80), Yorkshire Building Society (75). Nationwide Building Society (402), Coventry BS (80), TSB (101), Virgin Money (74). Barclays/Woolwich (409), Leeds Building Society (50), HSBC (400), Skipton Building Society (51), NatWest (298), Birmingham & Midshires (50), Santander (399), Clydesdale Bank (40), Cheltenham & Gloucester (138), Halifax (398), Yorkshire Bank (40), Britannia Building Society (41), Lloyds Bank (174),  Royal Bank of Scotland (126), Bank of Ireland (33), Kensington Mortgage Company (40), Northern Rock/NRAM (60)

 

How to compare mortgage lenders

Although the current Which? Recommended Providers were ranked highly by their customers, the best lender for you will depend on your circumstances. For one-to-one advice on the best deal and provider for you, call Which? Mortgage Advisers on 0808 252 7987.

Alternatively, to compare products yourself based on customer service as well as costs, check out the Which? Money Compare mortgage comparison tables.

Video: how to get a mortgage

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Which? Mortgage Advisers listen carefully to what you need, then search more than 10,500 mortgages to choose the No.1 for you, even if it's one you can only get direct from the lender.

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