Getting the cheapest mortgage deal is probably your first priority, but when thousands of pounds are at stake customer service is important, too. Our mortgage provider comparison table combines real customer reviews with expert Which? analysis to help you find the right provider for you.
Best and worst mortgage lenders
In June 2017 we surveyed 4,196 members of the general public about how satisfied they were with their mortgage lender. Here's what we found:
|Compare Mortgage Lenders|
|Provider||Clarity of statements||How well provider deals with queries and complaints||Ability to overpay/underpay or take payment holidays||Transparency of charges||Value||Customer score|
|Birmingham & Midshires||64%|
|Cheltenham & Gloucester||63%|
|Royal Bank of Scotland||57%|
|Bank of Ireland||n/a||n/a||51%|
|Kensington Mortgage Company||n/a||46%|
n/a = sample size too small. Recommended providers in red. Average overall customer satisfaction score is 64%. a Britannia branded products are part of the Co-operative Bank's range of products. b Lender does not offer mortgages to new customers. Sample sizes: AA Mortgages (40), First Direct (80), Yorkshire Building Society (75). Nationwide Building Society (402), Coventry BS (80), TSB (101), Virgin Money (74). Barclays/Woolwich (409), Leeds Building Society (50), HSBC (400), Skipton Building Society (51), NatWest (298), Birmingham & Midshires (50), Santander (399), Clydesdale Bank (40), Cheltenham & Gloucester (138), Halifax (398), Yorkshire Bank (40), Britannia Building Society (41), Lloyds Bank (174), Royal Bank of Scotland (126), Bank of Ireland (33), Kensington Mortgage Company (40), Northern Rock/NRAM (60)
How to compare mortgage lenders
You can also compare products yourself,based on customer service as well as costs,by checking out the Which? Money Compare mortgage comparison tables.