Family Building Society mortgage customer ratings
Family Building Society offers innovative mortgages for first-time buyers and borrowers in later life, including guarantor deals where parents can help their children get on to the property ladder.
The table below shows how Family Building Society performed in our latest mortgage satisfaction survey, based on real customer feedback.
|Customer rating for:||Star rating|
|Customer service|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 37 people told us they had their mortgage with Family Building Society.
What kinds of mortgages does Family Building Society offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were just nine mortgages available from Family Building Society. The majority of these were fixed-rate deals - meaning your interest rate will stay the same for a set period of time.
All of Family Building Society's mortgages came with a initial period of either two, three or five years
Does Family Building Society offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 16, but Family Building Society featured just four times. (Data source: Moneyfacts.)
Given the specialist nature of Family Building Society's products, this wasn't surprising.
Interest rates on Family Building Society mortgages
In September 2020, the average rate on a two-year fixed-rate mortgage from Family Building Society was 2.44%, compared to the overall market average of 2.33%.
How much can I borrow from Family Building Society?
Family Building Society will lend to first-time buyers, home movers and remortgagers at 60% and 75% loan to value. It also offers guarantor mortgage for first-time buyers at 95% loan-to-value and retirement interest-only options for older borrowers.
Family Building Society doesn't publish its borrowing caps, so you'll need to speak to your broker about how much you might be able to borrow in relation to your annual salary.
Can I make overpayments?
Family Building Society allows regular or lump-sum overpayments on its mortgages, up to a maximum of 10% of the balance each year.
How can I contact Family Building Society?
Family Building Society mortgages are available directly and through mortgage brokers.
Existing mortgage customers should call 03330 140146 to contact Family Building Society.
New customers can call 03330 140140.
Its website is familybuildingsociety.co.uk.